Background Methodist Le Bonheur Healthcare (MLH) is a comprehensive health system based in Memphis, Tennessee, that serves communities across the Mid-South. MLH has 13,000 associates...

Savannah, Georgia-based Savannah Neurological Specialists (SNS) works with more than 50 advanced practice providers and physicians in a variety of neurological care specialties. After signing...

In August of 2019, a large health system with 180+ hospitals and 2,300+ post-acute sites of care implemented PerfectServe’s Provider Scheduling powered by Lightning Bolt...

Advocate Good Samaritan Hospital (AGSH) is a 333-bed hospital with over 1,000 physicians representing 63 specialties. Located in Downers Grove, Illinois, the hospital was experiencing...

Clear Medical Imaging offers a wide range of diagnostic imaging services, with over 100 medical and administrative team members across a network of eight independent...

St. Rita’s Medical Center serves a 10-county area in northwestern Ohio and is the largest hospital in a 70-mile radius. Since 2005, the hospital has...

Munroe Regional Medical Center (MRMC) had a long history of prioritizing performance improvement initiatives. The organization had already streamlined many care processes and had eliminated...

When it came to the acute stroke treatment process, St. John Hospital & Medical Center (SJHMC) had a stellar team, but mobilizing the right people...

Nowhere is the on-call schedule more challenging than in an Emergency Department (ED). By definition, every case is an emergency. By necessity, the ED must...

An independent healthcare system based in Minnesota employs over 500 care team members across its hospitals, clinics, and care centers. Using its legacy on-premise solution...

How do you get different medical office locations on the same page? Mid-Atlantic Nephrology Associates (MANA) improved their patient and clinician response times using an...

Clinicians favored text messaging over pagers Like many other health systems in the U.S., Mercy St. Vincent Medical Center’s most common communication channels for physicians...

Ochsner Health’s Anesthesia Department was spending 60 to 75 hours per month manually creating and publishing their department’s schedule using an Excel spreadsheet. After evaluating...

Governance Strategies for Clinical Communication: Carilion Clinic Hennepin Healthcare is an integrated health system in Minnesota with over 7,300 employees. Hennepin relied on pagers to...

Hennepin Healthcare turns the page(ers), implements smartphone solution for better communications Hennepin Healthcare is an integrated health system in Minnesota with over 7,300 employees. Hennepin...

Based in New York City with locations in Long Island, New Jersey, and Connecticut, Hospital for Special Surgery (HSS) is the premier academic medical center...

Tower Health’s Emergency Department’s previous scheduling software could not accommodate the complexity and dynamic updates needed for their provider’s schedules. They switched to Provider Scheduling...

Prisma Health, managing 8 inpatient hospitals, over 100 outpatient facilities, and more than 15,000 care team members, realized the need to streamline and optimize communication...

In 2020, The University of Tennessee Medical Center (UTMC) sought to build upon the strong performance of PerfectServe’s CC&C solution by integrating it with the...

Over the course of one year, four McLaren regions successfully launched PerfectServe. As the fifth and final phase of deployment began, covering about 630 beds...

Orange Coast Medical Center, voted the #1 hospital in Orange County for the past four consecutive years, implemented PerfectServe’s CC&C solution to reduce variations in...

Park Nicollet’s nurses were spending a significant amount of time calling patients and leaving messages, but readmission goals still weren’t being met. Working with PerfectServe,...

UK HealthCare Hospitalist Division was spending substantial and costly time building provider schedules. As errors became commonplace and shift change approval rates plummeted, provider workload...

Fourteen private, church, university, and VA-based treatment centers were connected to Bon Secours Mercy Health through special read-only EHR access and PerfectServe’s advanced clinical communication...

Advocate Aurora Health implemented PerfectServe’s CC&C solution systemwide as a core component of the Patient Command Center (PCC), a centralized hub that fosters the safe...

Southwest Cancer Center reduced variable expenses and communication errors by replacing their live medical answering service with PerfectServe’s automated Answering Service solution with fixed-rate pricing,...

Problem For years, Ridgeview Rehab Specialties was challenged with its no-show rate. Like patients at other medical organizations many of Ridgeview’s patients would forget about...

Piedmont Healthcare implemented PerfectServe’s Answering Service solution as a means to consolidate third-party answering services inherited during expansion. By implementing PerfectServe’s Answering Service solution as...

For physicians at Ascension Michigan, the communication process had become inefficient and cumbersome. They wanted to be able to contact other caregivers by electronic means...

Stroke occurs frequently in the United States, with almost 800,000 people suffering a new or repeat stroke each year. It is a common cause of...

Delays in reaching the correct provider, out of date contact information and missed messages led San Jacinto Methodist Hospital (SJMH) to seek out ways to...

A member of MemorialCare, Orange Coast Memorial Medical Center is a not-for-profit, 218-bed hospital located in Fountain Valley, CA. The organization serves the community with...

Munroe Regional Medical Center (MRMC) had a long history of prioritizing performance improvement initiatives. Leaders at the 421-bed, not-for-profit, community hospital were well-versed in Six...

Chicago-Based ACO and Managed Care Organization Strengthens Continuity of Care for Patients Chicago-based Advocate Medical Group has a Managed Care Population Program (MCPP) as part...

Reducing readmissions is top of mind for healthcare leaders across the country. With regulations changing, the financial impact of readmissions within a 30-day window pack...

Dr. Randall (Randy) King, CMIO and chief of staff at Mercy St. Vincent Medical Center, says, “We were probably a pretty standard large community hospital...

Time-to-treatment is critical when dealing with stroke patients. That’s why St. Rita’s Medical Center, the largest hospital in a 70-mile radius from its campus in...

Center of Excellence Not Satisfied With Status Quo, Looks For Improvements St. John Macomb-Oakland Hospital is a 535-bed facility, split between two campuses in suburban...

When the executive team of West Michigan’s Spectrum Health System, a 12-hospital network of more than 3,000 physicians and 30,000 employees, made the decision to...

Objective: Seamless Patient Transfers When the new WellStar Transfer Center in Atlanta went live, it was with a clear mission in mind: Enable physicians to...

Farragut Family Practice is an independent, four-physician office including a physician’s assistant and two nurse practitioners. As a division of Summit Medical Group, Farragut Family...

Southwest Cancer Center reduced variable expenses and communication errors by replacing their live medical answering service with PerfectServe’s automated Answering Service solution with fixed-rate pricing,...

Problem For years, Ridgeview Rehab Specialties was challenged with its no-show rate. Like patients at other medical organizations many of Ridgeview’s patients would forget about...

Piedmont Healthcare implemented PerfectServe’s Answering Service solution as a means to consolidate third-party answering services inherited during expansion. By implementing PerfectServe’s Answering Service solution as...

Advocate Medical Group (AMG), a Chicago-based medical group with over 1,500 physicians and specialists at more than 200 different practice sites, opened a centralized contact...

Administrators of Balboa Nephrology, a large San Diego-area group practice with more than 20 locations and facilities, were aware that their organization’s clinical communications processes...

Practice A large hospitalist practice specializing in geriatric patients with ~50 practitioners and 100+ facilities, including primary care clinics, hospitals and medical centers, skilled nursing...

“Before PerfectServe, we had a typical answering service. They were satisfactory— but they weren’t innovating.” That’s Matt West, Chief Operating Officer of Premier Surgical Associates....