Success Stories

How Savannah Neurology Specialists Reinvented Their Medical Answering Service Workflows
Savannah, Georgia-based Savannah Neurological Specialists (SNS) works with more than 50 advanced practice providers and physicians in a variety of neurological care specialties. After signing...
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Saving Time and Reducing Errors by Integrating Scheduling and Payroll Systems
In August of 2019, a large health system with 180+ hospitals and 2,300+ post-acute sites of care implemented PerfectServe’s Provider Scheduling powered by Lightning Bolt...
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Eliminating Overhead Physician Pages Results in Higher Productivity and Happier Staff
Advocate Good Samaritan Hospital (AGSH) is a 333-bed hospital with over 1,000 physicians representing 63 specialties. Located in Downers Grove, Illinois, the hospital was experiencing...
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Clear Medical Imaging Enhances Provider Satisfaction With Advanced Physician Scheduling Software
Clear Medical Imaging offers a wide range of diagnostic imaging services, with over 100 medical and administrative team members across a network of eight independent...
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PerfectServe helps hospital manage risk and improve patient safety
St. Rita’s Medical Center serves a 10-county area in northwestern Ohio and is the largest hospital in a 70-mile radius. Since 2005, the hospital has...
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How to Eliminate Delays in Consultant Care – Case Study
Munroe Regional Medical Center (MRMC) had a long history of prioritizing performance improvement initiatives. The organization had already streamlined many care processes and had eliminated...
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St. John Hospital & Medical Center STEMI Alert
When it came to the acute stroke treatment process, St. John Hospital & Medical Center (SJHMC) had a stellar team, but mobilizing the right people...
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Automating Emergency Department Call Schedules at St. Elizabeth Healthcare
Nowhere is the on-call schedule more challenging than in an Emergency Department (ED). By definition, every case is an emergency. By necessity, the ED must...
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Improving Call Center Workflows with PerfectServe’s Cloud-Based Solution
An independent healthcare system based in Minnesota employs over 500 care team members across its hospitals, clinics, and care centers. Using its legacy on-premise solution...
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How Mid-Atlantic Nephrology Associates Unified Communication
How do you get different medical office locations on the same page? Mid-Atlantic Nephrology Associates (MANA) improved their patient and clinician response times using an...
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Simplifying Complex Resident Communication Workflows
Clinicians favored text messaging over pagers Like many other health systems in the U.S., Mercy St. Vincent Medical Center’s most common communication channels for physicians...
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Ochsner Health Anesthesia Department: Increasing Physician Satisfaction by 30%
Ochsner Health’s Anesthesia Department was spending 60 to 75 hours per month manually creating and publishing their department’s schedule using an Excel spreadsheet. After evaluating...
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Governance Strategies for Clinical Communication: Carilion Clinic
Governance Strategies for Clinical Communication: Carilion Clinic Hennepin Healthcare is an integrated health system in Minnesota with over 7,300 employees. Hennepin relied on pagers to...
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Hennepin Healthcare: Bridging Communication Gaps Through Smartphone Adoption
Hennepin Healthcare turns the page(ers), implements smartphone solution for better communications Hennepin Healthcare is an integrated health system in Minnesota with over 7,300 employees. Hennepin...
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Hospital for Special Surgery (HSS)
Based in New York City with locations in Long Island, New Jersey, and Connecticut, Hospital for Special Surgery (HSS) is the premier academic medical center...
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Tower Health Emergency Medicine: Automating and Optimizing Provider’s Schedules
Tower Health’s Emergency Department’s previous scheduling software could not accommodate the complexity and dynamic updates needed for their provider’s schedules. They switched to Provider Scheduling...
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Prisma Health: Enhances Patient and Provider Experiences Through Improved Clinical Communication Workflows
Prisma Health, managing 8 inpatient hospitals, over 100 outpatient facilities, and more than 15,000 care team members, realized the need to streamline and optimize communication...
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EMR Embedded Communication
Improves Efficiency
In 2020, The University of Tennessee Medical Center (UTMC) sought to build upon the strong performance of PerfectServe’s CC&C solution by integrating it with the...
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McLaren Health Care: How a Critical Healthcare Solution Go-Live Goes Virtual
Over the course of one year, four McLaren regions successfully launched PerfectServe. As the fifth and final phase of deployment began, covering about 630 beds...
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MemorialCare Orange Coast Medical Center: Streamlining Nurse Communication to Improve Key Outcomes
Orange Coast Medical Center, voted the #1 hospital in Orange County for the past four consecutive years, implemented PerfectServe’s CC&C solution to reduce variations in...
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Park Nicollet Methodist Hospital: Cutting Readmissions by 32% With Provider-to-Patient Texting
Park Nicollet’s nurses were spending a significant amount of time calling patients and leaving messages, but readmission goals still weren’t being met. Working with PerfectServe,...
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UK HealthCare: Reclaiming 1,000+ Hours Per Year With Optimized Scheduling
UK HealthCare Hospitalist Division was spending substantial and costly time building provider schedules. As errors became commonplace and shift change approval rates plummeted, provider workload...
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Bon Secours Mercy Health: Combating the Opioid Crisis With PerfectServe
Fourteen private, church, university, and VA-based treatment centers were connected to Bon Secours Mercy Health through special read-only EHR access and PerfectServe’s advanced clinical communication...
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Advocate Aurora Health: Streamlining Patient Transfers With PerfectServe
Advocate Aurora Health implemented PerfectServe’s CC&C solution systemwide as a core component of the Patient Command Center (PCC), a centralized hub that fosters the safe...
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Southwest Cancer Center: Reducing Answering Service Errors and Variable Costs in Group Practices With PerfectServe
Southwest Cancer Center reduced variable expenses and communication errors by replacing their live medical answering service with PerfectServe’s automated Answering Service solution with fixed-rate pricing,...
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Ridgeview Rehab Specialties department reduces no-show rate by 12.6% with automated text messages to patients
Problem For years, Ridgeview Rehab Specialties was challenged with its no-show rate. Like patients at other medical organizations many of Ridgeview’s patients would forget about...
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Piedmont Healthcare: Standardizing Physician Practice Communications With PerfectServe
Piedmont Healthcare implemented PerfectServe’s Answering Service solution as a means to consolidate third-party answering services inherited during expansion. By implementing PerfectServe’s Answering Service solution as...
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Addressing Clinical Communication Security With PerfectServe
For physicians at Ascension Michigan, the communication process had become inefficient and cumbersome. They wanted to be able to contact other caregivers by electronic means...
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San Jacinto Methodist Hospital Reduces Clinician Frustration
Delays in reaching the correct provider, out of date contact information and missed messages led San Jacinto Methodist Hospital (SJMH) to seek out ways to...
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Using PerfectServe to enable secure, rapid clinical communications
A member of MemorialCare, Orange Coast Memorial Medical Center is a not-for-profit, 218-bed hospital located in Fountain Valley, CA. The organization serves the community with...
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Elimination of delays in consultant care
Munroe Regional Medical Center (MRMC) had a long history of prioritizing performance improvement initiatives. Leaders at the 421-bed, not-for-profit, community hospital were well-versed in Six...
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Automating stroke response for efficiency and effectiveness
When a patient exhibits symptoms of a potential stroke, time is the most important consideration in the battle between life and death. As they continually...
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How This Accountable Care Organization Improved Transfers
Chicago-Based ACO and Managed Care Organization Strengthens Continuity of Care for Patients Chicago-based Advocate Medical Group has a Managed Care Population Program (MCPP) as part...
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Streamlined follow-up appointment scheduling aims to reduce readmissions
Reducing readmissions is top of mind for healthcare leaders across the country. With regulations changing, the financial impact of readmissions within a 30-day window pack...
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New technology simplifies complex resident communication workflows
Dr. Randall (Randy) King, CMIO and chief of staff at Mercy St. Vincent Medical Center, says, “We were probably a pretty standard large community hospital...
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Reduce stroke time-to-treatment with real-time communication technology
Time-to-treatment is critical when dealing with stroke patients. That’s why St. Rita’s Medical Center, the largest hospital in a 70-mile radius from its campus in...
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Doctors and hospital leadership recognize elevated patient safety and physician satisfaction
When the executive team of West Michigan’s Spectrum Health System, a 12-hospital network of more than 3,000 physicians and 30,000 employees, made the decision to...
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Intelligent clinical communications are key to transfer center’s success
Objective: Seamless Patient Transfers When the new WellStar Transfer Center in Atlanta went live, it was with a clear mission in mind: Enable physicians to...
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Summit Medical Group: Improving After-Hours Patient Requests to Lift Provider Satisfaction
Farragut Family Practice is an independent, four-physician office including a physician’s assistant and two nurse practitioners. As a division of Summit Medical Group, Farragut Family...
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Southwest Cancer Center: Reducing Answering Service Errors and Variable Costs in Group Practices With PerfectServe
Southwest Cancer Center reduced variable expenses and communication errors by replacing their live medical answering service with PerfectServe’s automated Answering Service solution with fixed-rate pricing,...
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Ridgeview Rehab Specialties department reduces no-show rate by 12.6% with automated text messages to patients
Problem For years, Ridgeview Rehab Specialties was challenged with its no-show rate. Like patients at other medical organizations many of Ridgeview’s patients would forget about...
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Piedmont Healthcare: Standardizing Physician Practice Communications With PerfectServe
Piedmont Healthcare implemented PerfectServe’s Answering Service solution as a means to consolidate third-party answering services inherited during expansion. By implementing PerfectServe’s Answering Service solution as...
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Care team collaboration praised at Advocate Medical Group with implementation of PerfectServe
Advocate Medical Group (AMG), a Chicago-based medical group with over 1,500 physicians and specialists at more than 200 different practice sites, opened a centralized contact...
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Streamlining secure communications across the continuum of care
Administrators of Balboa Nephrology, a San Diego-based group practice with more than 20 locations and facilities, were aware that their organization’s clinical communications processes were...
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Streamlined contacts, process transparency and HIPAA compliance at half the cost
IPC/Senior Care of Colorado is a hospitalist practice specializing in geriatric patients. Around 50 practitioners care for patients in more than 100 facilities, which include...
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Complex Practice Premier Surgical Associates Improves Clinical, After-Hours Communication with Custom Solution
“Before PerfectServe, we had a typical answering service. They were satisfactory— but they weren’t innovating.” That’s Matt West, Chief Operating Officer of Premier Surgical Associates....
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