PerfectServe is named in Gartner’s Market Guide for Clinical Communication and Collaboration

Knoxville, TN

February 15, 2017

PerfectServe is listed as a representative vendor in Gartner’s Market Guide for Clinical Communication and Collaboration. PerfectServe is healthcare’s most comprehensive integrated system of secure, patient-centric communication services, featuring Dynamic Intelligent Routing™, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation at every moment in time.

Gartner’s Market Guide clearly defines the clinical communication and collaboration (CC&C) market: “CC&C systems are used to coordinate activities with clinicians and staff, share patient information (such as text, documents, telemetry, images and video) to reduce response times, improve care transitions and patient throughput, and reduce discharge times. CC&C systems can contribute to improved patient safety, outcomes, satisfaction and retention.”

“The Gartner Market Guide helps health IT buyers keep up with the latest direction and developments in functional capabilities, compliance and multiple types of clinical communication and collaboration solutions that have matured over the years,” said Terry Edwards, President and CEO of PerfectServe. “PerfectServe will continue its trajectory of evolving product innovation of its enterprise, next-generation offering in acute care to transcend geographic and organizational barriers. Our goal is to drive collaboration among all stakeholders—including the patient—across all care settings.”

Gartner’s Market Guide states, “Clinical communication and collaboration platforms can improve care quality, care team effectiveness and the patient experience. Healthcare provider CIOs and clinical leadership should use this guide to see where this market is heading and identify vendor exemplars.”

Key findings in the report reveal:

  • Clinical communication and collaboration (CC&C) systems have gained traction due to the increased use of mobile devices at the point of care and an industry focus on care quality, care coordination and the patient experience.
  • Healthcare provider CIOs and clinical leadership have begun to deploy CC&C platforms more widely in an effort to better coordinate care, improve outcomes and avoid readmission penalties.
  • CC&C will become a critical point-of-care system as the healthcare provider transforms into a real-time health system (RTHS).
  • RTHS solutions such as CC&C, interactive patient care, alarms and notification platforms are increasingly assuming nurse call responsibilities.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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