November 6, 2017
AMITA Health, an integrated health system committed to delivering compassionate care to more than 1.2 million residents in Chicago’s western and northwestern suburbs, selects PerfectServe as its enterprise clinical communication and collaboration system. PerfectServe will help one of the largest healthcare networks in Illinois establish a common platform for standardizing care team coordination and collaboration growth initiatives.
“Partnering with PerfectServe represents yet another successful opportunity and milestone to clinically integrate our expanding health system,” said Julieann Russo, Director of Information Systems, Continuum of Care and Physician Services at AMITA Health. “PerfectServe’s platform creates a cohesive way to establish closer peer-to-peer bidirectional text and voice communication between nurses, physicians and other medical support staff, which speeds time to treatment and interventions for optimal care delivery. Our priority is to remove communication variability that puts our patients at risk and our care team members in noncompliance with HIPAA and The Joint Commission.”
AMITA Health will implement PerfectServe at four Adventist hospitals in 2018: AMITA Health Adventist Medical Center in Bolingbrook, AMITA Health Adventist Medical Center in GlenOaks, AMITA Health Adventist Medical Center in Hinsdale, and AMITA Health Adventist Medical Center in La Grange. Currently, PerfectServe is in limited use at Alexian Brothers Medical Center in Elk Grove Village, and St. Alexius Medical Center and Alexian Brothers Behavioral Health Hospital, both in Hoffman Estates. The full suite of PerfectServe functionality will be implemented in late 2018, putting the entire organization on the complete solution.
PerfectServe’s clinical communication capabilities will enable AMITA Health’s care team members to speed time to treatment, eliminating delays and variability in patient care. The solution’s Dynamic Intelligent Routing empowers a clinician to reach the right provider responsible for the patient at any moment regardless of location. As an extra safety measure, automatic fail-safe protocols escalate connection to a secondary care team member if the primary member does not respond to a message.
PerfectServe also accelerates alignment, referrals and accountability through transparency into communication trends for all physicians employed or affiliated across AMITA Health’s multiple hospitals.
“We are honored to support AMITA Health’s faith-based mission of providing quality, compassionate healthcare to its local communities,” said Terry Edwards, CEO and President of PerfectServe. “Our care team communication and collaboration system upholds the health network’s growth trajectory to achieve true clinical integration—a continuous process of enhancing effectiveness and efficiency of care coordination across Chicagoland.”
About AMITA Health
AMITA Health (www.AMITAhealth.org) is a joint operating company formed by Adventist Midwest Health, part of the Adventist Health System in Altamonte Springs, Florida, and Alexian Brothers Health System, a subsidiary of St. Louis-based Ascension. Headquartered in Arlington Heights, Illinois, AMITA Health is the third-largest health system in the state, with more than 12,000 associates committed to delivering the most efficient, highest quality, faith-based care at nine acute and specialty care hospitals and at more than 80 ambulatory/clinic locations. AMITA Health has an extensive provider network of more than 3,000 hospital-affiliated physicians, and the AMITA Health Medical Group consists of over 500 multi-specialty employed physicians and associate practitioners, ranking it among the largest regional medical groups. AMITA Health’s mission is to extend the healing ministry of Jesus by respecting the faith traditions of the many individuals and families it serves across suburban Chicago.
PerfectServe is healthcare’s most comprehensive and secure care team collaboration platform. The platform is unique in its ability to improve communication process accuracy and reliability via its proprietary Dynamic Intelligent Routing® capability, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation at every moment in time. More than 400,000 clinicians in forward-looking organizations across the U.S. rely on PerfectServe to help them speed time to treatment, expedite care transitions, enhance the patient experience and reduce HIPAA compliance risk. Headquartered in Knoxville, Tennessee, with offices in Alpharetta, Georgia and Chicago, PerfectServe has helped clinicians provide better care since 2000.