Healthcare secure messaging benefits Texas hospital, ACO


May 5, 2016

A hospital and ACO in Texas implemented a healthcare secure messaging platform that helped physicians, nurses, and staff communicate without compromising PHI.

 Healthcare secure messaging is quickly becoming a key option for healthcare providers, especially as technology continues to evolve and mobile devices increase in popularity.

Doctors, nurses, and other employees need to ensure that they can securely communicate critical information without compromising patient care in the process.  

Lubbock, Texas-based Covenant Medical Group and Covenant Health Partners first implemented a secure messaging option out of necessity, according to IT Systems Director Seth Crouch, MBA, CPC, CMPE, CHFP.

Physicians, nurses, and other staff members wanted an easy and convenient way to communicate information, but Crouch said that he knew HIPAA compliance was also going to be essential.

Covenant opted for secure messaging through PerfectServe, according to Crouch, and that the C-suite and IT steering committee were all part of the decision making process.

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