At Henry Ford Macomb Hospital, we saw an opportunity to improve upon our care delivery by implementing a secure and efficient clinical communications solution to ensure that a message was delivered to the right person at the right time no matter what method was used. Doing so helped to land us a spot on the HIStalk Population Health Management Weekly Wrap Up.
We followed a four step approach to get clinicians on board and embrace the change. Making these changes required us to get clinicians to embrace the new procedures that would guarantee all messages were delivered and received in the proper manner. The process required more than IT changes, it meant creating a cultural shift among clinicians and employees who were already facing busy schedules and had little time for additional training.