PerfectServe and Your EHR: Better Together

PerfectServe and EHRs Solve Different Health System Problems

EHR secure messaging is great for basic communication needs, but routing messages to the right individual based on role using multiple communication channels is a different story. That’s why your EHR works best when it’s paired with a dedicated clinical communication solution like PerfectServe.

Trusted By 30,000+ Healthcare Organizations

We can make your EHR a better communicator.

PerfectServe’s mission is to drive positive outcomes by consolidating disparate systems
to make unified care team communication a reality.

EHR software transforms patient care in many ways, but communication is not
one of its main competencies.

PerfectServe will never replace your EHR, but it will make it a better communicator.

“We are aware of [EHR messaging solutions], but we need a vendor that directs communications to the right individual based on role and uses multiple communication channels.”

CMIO, Regional Health System

“[EHR integrations] with on-call schedules, automated messaging and routing, and alert management systems are basic or ‘immature’ and unable to support large health systems.”

Oversight Executive, Large EHR Vendor

So What’s the Difference?

PerfectServe and EHRs Solve
Different Health System Problems

EHRs are critical tools, but their communication functionality is limited in scope compared
to a true clinical communication & collaboration (CC&C) solution like PerfectServe.

The Limits of EHR Secure Messaging

EHR-based secure messaging lacks complete communication and collaboration capabilities compared to
PerfectServe, leading to workflow inefficiencies and potential patient safety concerns.

Challenges During EHR Downtime

This can create communication disruptions impacting critical care coordination and patient safety.
Limited Routing

The lack of advanced routing features makes it difficult to message the appropriate recipient based on role, availability, or urgency.
Limited Scheduling Capabilities

Basic on-call scheduling options aren’t enough to manage provider availability, optimize schedules, and ensure efficient communication during off hours or emergencies.
No Escalation Capabilities

The lack of escalation rules can lead to delays in critical communications and compromise patient safety.
Deficient Clinical Alert Management

Complex routing capabilities and the ability to resolve clinical alerts like code blue or rapid response shouldn’t be optional.
Limited Integration

Limited integration opportunities with other healthcare applications and devices hinders interoperability and multi-system communication.
Limited Support for Operational Communications

EHR secure messaging doesn’t support non-patient-based communication for operational updates, weather alerts, and downtime notifications.
No Operator Console

The lack of an operator console for call and transfer centers limits the ability to efficiently manage inbound calls, activate emergency alerts, and access clinical staff and secure messaging.
No Waterfall Cascading Page System

Not using a cascading page system impacts the reception and time to response for urgent messages.
Restricted Access for Non-EHR Users

Communication with external providers, staff, and patients outside the EHR ecosystem is challenging.
Limited Telephony

Telephony capabilities usually cost extra, and calls can only take place between users of the EHR secure messaging platform. This limits the platform’s real-time communication capabilities.

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