Optimized Provider Scheduling for your Answering Service

Schedules getting harder to manage?

Book a Call

Existing PerfectServe Customers get first
month free and implementation fees waved*

Why Manual Scheduling Options Aren’t Working

Role After Hours Coverage with Manual Scheduling After Hours Coverage with Automated Scheduling
Doctor
  • Route incorrectly to the off-duty clinician if the schedule isn’t updated
  • Books two surgeries at the same time by mistake
  • Requests for time-off or shift preferences proves challenging
  • Notify clinicians only when they’re on call or truly urgent calls are placed
  • Reduce overbooking providers with fair schedules
  • Grant shift preferences and time off requests quickly and efficiently
Patient
  • Experiences confusion when an answering service routes their call to a closed practice, with no other options available
  • Route patient calls during work hours and after hours to the correct on-call provider
  • Filter their non-urgent requests accurately
Scheduler
  • Builds inconsistent processes from location to location
  • Creates in Excel with various spreadsheets
  • Cannot make last-minute updates or changes
  • Prints or sends a fax of the schedule
  • Loses it in a coffee-stained notebook somewhere…
  • Enter user preferences into a fully automated system
  • Creates gapless, real-time schedules based on rules engine
  • Share with any number of users—no printing or faxing needed
  • Access to accurate digital schedules day or night-all in one place

Auto-Generate Schedules That
Work for Your Practice

Save hours with intelligent, automated scheduling optimization
Honor provider preferences and time-off requests
Adapt effortlessly as your practice grows
Balance on-call shifts and fulfill staffing requirements
Ensure fair distribution of shifts among providers
Meet coverage needs to increase patient access

Lightning Bolt Capabilities Overview

  • AI-Powered Optimization Engine – Automatically balance hundreds of variables to generate optimal schedules with no manual gap-filling.
  • Multi-Dimensional Provider Management – Track individual provider preferences, specializations, and ensure fair shift distribution.
  • Real-Time Schedule Syncs – Instantly update schedules across all devices with seamless communication platform integration.
  • Comprehensive Time-Off System – Centralize and automate time-off requests with instant approval capabilities.
  • Multi-Location Resource Optimization – Enable cross-location scheduling with demand-based staffing predictions.

One of the principles of my business practice internally is to have a very transparent, equal sharing of call responsibilities on weekends and holidays, at any given moment, any of my doctors, including myself, can log in and take a look and see if the call schedule is equitable. It bolsters what I feel I’m able to provide.

Dr. Katy Noble

Sound Beach Pediatrics

Ready to see it in Action?

Existing PerfectServe Customers get first month free
and implementation fees waved*

FAQ

How does PerfectServe Lightning Bolt Scheduling integrate with my current answering service?

PerfectServe Lightning Bolt Scheduling seamlessly integrates with your existing answering service, providing real-time schedule updates that sync within one minute. This integration ensures your answering service always has the most current on-call information, reducing errors and improving communication efficiency.

Will switching to your scheduling solution disrupt our current workflows?

No. Our implementation team specializes in minimal disruption transitions. We migrate your existing schedules, rules, and preferences into the new system while maintaining your current operations. Most customers experience no service interruption, with a smooth transition that enhances rather than disrupts established workflows.

What additional benefits do I get by combining both services?

By combining services, you’ll benefit from faster syncs (under one minute), unified provider data management, streamlined communication pathways, and consolidated support. The integrated solution eliminates data discrepancies between scheduling and your answering service, ensuring patients always reach the right provider at the right time.

How much time will my staff save by using both solutions together?

While ROI varies by practice, our clients consistently report a significant reduction in schedule creation and management time. Consider the hours your team currently spends building schedules, balancing assignments, and incorporating last-minute changes—Lightning Bolt automates these tasks, potentially saving your staff countless hours each week. What could your team accomplish with that extra time?

Is there a discount for current answering service customers?

Yes! We’re currently offering existing PerfectServe customers their first month free with all implementation fees waived. This allows you to experience the full benefits of the integrated solution with minimal upfront investment.

How will the scheduling solution improve our patient experience beyond what the answering service already provides?

Accurate call routing depends entirely on provider scheduling data. With Lightning Bolt, you can build schedules up to a year in advance, allowing patients to schedule follow-up appointments months ahead without having to call back later. This eliminates the need for office staff to maintain callback lists when provider schedules become available, significantly improving patient satisfaction and reducing scheduling delays.

I already use another system for scheduling and load it into PerfectServe, why would I need to switch?

While basic integration with other scheduling systems is possible, Lightning Bolt offers real-time synchronization (under one minute) that eliminates manual uploads and potential errors. Our AI-powered optimization creates more efficient schedules while respecting provider preferences, reducing administrative burden, and improving provider satisfaction—benefits that simply aren’t possible with disconnected systems.

Can the system schedule APPs, nurses, technicians, or other staff?

Yes! Lightning Bolt is designed to schedule all types of healthcare staff, including advanced practice providers, nurses, and technicians. The system can handle different scheduling rules, shift patterns, and certification requirements for each role, making it ideal for comprehensive staff management.

Do you integrate with other solutions?

Yes, Lightning Bolt integrates with various healthcare IT systems including EHRs, communication platforms, and HR systems. Our open API architecture enables smooth data exchange with your existing technology ecosystem, creating a cohesive workflow environment.

Is Lightning Bolt only for large groups, or can it help small practices?

Lightning Bolt scales to any practice size. While it offers enterprise-level capabilities for large organizations, its flexibility makes it equally valuable for small practices looking to save time and improve scheduling efficiency. The system’s automation benefits practices of all sizes, with pricing models that accommodate smaller groups.