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Why PerfectServe
FAQ
Nurses of Note
PerfectServe Unite
Sticky Notes & Scattered Papers Causing Care Delays?
Find who is on call with an efficient answering service–and up-to-date physician schedules.
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“We utilized PerfectServe for our after hours Primary care call for over 200 Clinicians and Hospitalists. The Rep was very easy to work with. We did have to customize our work flows and the team made every effort to accommodate our needs. Our Case Managers also were added to their own call schedule for each local hospital.”
Laurene Dougherty
SVP of Medical Clinical Operations
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“It used to be that our physicians were always looking at ten different calendars to see when they were on call…Most of our doctors now operate completely from their mobile devices. They use the PerfectServe app to look at their schedules, send and receive messages, forward them to their partners, and so on.”
Matt West
Chief Operating Officer
Premier Surgical Associates
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“You guys have done a great job. I have no complaints. You’re easy to get ahold of. I learned how to change the schedule. I like that I have control of the call system because we get changes all the time. And it’s nice for me to know, and I can go in there and just fix it.”
Lea Petersen
Practice Manager
Cherry Creek Eye Physicians & Surgeons
Steps to Set Up Effective On-Call Management:
What to Expect
Step 1Meet with a PerfectServe specialist to see how it works, and get a custom quote.
Step 2No surprise billing! Sign a flat-rate, monthly contract with a one-time implementation fee that can be canceled any time—we only ask for a 30-day heads up before termination.
Step 3A dedicated implementation specialist will build your custom call flow tree, including office hours, holidays, patient instructions, and more!
Step 4Ongoing 24/7 customer support for updates or changes you may need.
FAQ
How long does a demo take? 
A demo with PerfectServe typically lasts about 20-30 minutes. Schedule one now to see how our solutions can benefit your organization.
Don’t have time? See how to make your medical answering service work for you, or click-through a product tour to see how the secure messaging app works.
Can you do daytime routing too?
Yes, PerfectServe’s Dynamic Intelligent Routing® handles communication based on various factors, including the time of day. This ensures that messages are accurately routed to the right person, whether it’s during the day or after hours. It’s fully customizable.
Do you support pagers?
We offer a virtual pager system that allows doctors to use their smartphones as powerful communication tools, retaining the reliability of traditional pagers. Our system can accurately route to a physical pager if clinicians still insist on it.
How much does it cost?
We offer a flat-rate, monthly price option based on your location, complexity, and specific needs. No surcharges or minute-by-minute billing. There are a few levers that will determine pricing, so it’s hard to give you a specific number. We factor in which hospitals you might be affiliated with, how many providers you will need on the platform, how long you would like to commit to, and if you want any of our additional features.
This is something we can easily discuss during a simple call.
Do you only work with large health systems, or small practices too?
We work with medical groups of all sizes, from 1 provider practices up to large, multi-specialty and large-staffed healthcare systems. We customize call flows and schedules based on your specific needs. We can grow with your healthcare practice.
As a bonus, if you’re affiliated with or know a local hospital that uses PerfectServe, getting your medical practice on board may improve the efficiency of your workflows and callbacks. For example, the hospital can reach the on-call clinician or lab and receive a timely update.
Is PerfectServe HIPAA-compliant and secure?
While there’s no such thing as a HIPAA-compliant app, PerfectServe is a comprehensive, secure platform that enables you to implement an effective HIPAA-compliant communication strategy across your organization. See how we make trust and security a priority.
