You need a good answering service. That's where we come in.

Go live within 2 weeks

We set it up for you

30 day money back guarantee

How many providers take call?
30,000+ Practices Made the Switch

If There's One Thing We Know, It's Call Routing

Secure Messaging for Clinicians

Forward or text on-call clinicians and care team members in a pinch, or call the patient with a one-touch callback.

Manage On-Call Shifts

Modify shifts in real-time to control medical coverage and provider workloads.

Filter Urgent and Non-Urgent Calls

Help patients reach the right clinician and give providers a reliable way to respond.

Why Should You Pick PerfectServe?

No more lost messages

PerfectServe uses real-time call tracking for full transparency you can count on.

Stay in control

The HIPAA-compliant secure messaging includes patient demographics, helping you assign calls and update schedules.

Protected Caller ID

You can mask your personal number so patients think the office is calling.

A Call Service You Wish You Knew About Sooner

Why Doctors and Nurses Love It

Read transcribed messages to see if they're routine or urgent.

Personalize your alert notifications.

Minimize misrouted calls.

Mask your personal number so patients think the office is calling.

Why Practice Managers Love It

Maintain schedule control by assigning who takes calls.

Set up call forwarding to the right person.

Keep track of messages using historical data reporting.

Send relevant information to your care team.

Keep administrative work off the doctor's plate.

We Help You Set It Up and It's Zero Risk

STEP 1

Get a Price Based on Your Setup

We offer a flat-rate, monthly price option based on your location, complexity, and specific needs. No surcharges or minute-by-minute billing.

STEP 2

Our Team Will Help You Get It Set Up

We install the answering and routing service, get it live, and walk you through everything to ensure all your staff members feel comfortable and confident using the platform.

STEP 3

If You Don't Like It, No Charge

After 30 days of PerfectServe, if you think it's not a fit, that's no problem! You can back out without paying a thing. Zero charge, zero hassle.

Don't Just Take Our Word for It

$13,000

annual savings for medical practices

2 min.

communication cycle time, down from over an hour

80%

of routine calls routed efficiently

“Once we switched to y'all, it was very easy access for us. One, specifically because it's an app that we can use. And we're able to add on our nurses in case one of the providers is out for vacation.”

Jaylee Campos
Office Coordinator, Women's Health Associates

“As far as the staff goes, there's a place for messages. All the messages that come in overnight or after hours do not need to be routed to a provider for urgent addressing.”

Nurse Practitioner Steve
ENT Clinic in Tennessee

“You don't have to go look for the piece of paper where you wrote the information. PerfectServe's message itself initially contains the patient's demographics, all in the initial notification that's HIPAA compliant.”

Dr. Douglas Carr
Chief Medical Officer, Hopewell Health

Got a question? These might help.

How much does PerfectServe's Answering Service cost?

We offer a flat-rate, monthly price option based on your location, complexity, and specific needs. No surcharges or minute-by-minute billing. There are a few levers that will determine pricing, but a typical practice usually pays between $89-$119/month per doc. We factor in which hospitals you might be affiliated with, how many providers you will need on the platform, how long you would like to commit to, and if you want additional features like Voice-to-Text. We can easily discuss it in person. Schedule a demo and get your custom price quote.

What if the doctor is hesitant to change or adopt this technology?

We walk with you to ensure clinicians easily understand how to use the platform. See how practice administrator Lea with Cherry Creek Eye Physicians and Surgeons got buy-in from her doctor. If you still have questions after implementation, our 24/7 support team is here to help you step-by-step, instilling confidence for the clinician using the PerfectServe platform.

My practice is small. Can PerfectServe still help?

We work with medical groups of all sizes, from 1 provider practices up to large, multi-specialty and large-staffed healthcare systems. We customize call flows and schedules based on your specific needs, and can grow with your healthcare practice. See how this 1 provider practice uses PerfectServe.

Which medical specialties do you serve?

From masking caller IDs for psychiatry practices, to supporting secure workflows at multi-specialty groups, we serve all specialties with over 800+ templates to choose from. We can customize how you want your secure messages to be transcribed and sent. For example, nephrology may need a 'BUN' or 'Creatinine' field, family medicine may need a 'Reason for the call' field. OBGYN practices may need a 'Number of Weeks' field to collect the right patient information, all while remaining HIPAA compliant.

Can callers speak directly to a live operator?

PerfectServe offers live operators who can transcribe calls into text messages, providing medical professionals with easily readable text notifications while protecting their personal caller ID. Live operators ensure that important patient information is relayed accurately. They are not triaging the calls, only transcribing messages based on your routing rules, which are determined ahead of time.

Can PerfectServe's medical answering service handle multiple physicians on call during different time frames?

Yes, PerfectServe's Dynamic Intelligent Routing® can be customized to accommodate multiple physicians on call during various time frames. By defining specific workflows, call schedules, and prompted responses, calls can be accurately routed to the appropriate providers.

Can you do daytime routing too?

Yes, PerfectServe's Dynamic Intelligent Routing® handles communication based on various factors, including the time of day. This ensures that messages are accurately routed to the right person, whether it's during the day or after hours. It's fully customizable.

Do you support pagers?

We offer a virtual pager system that allows doctors to use their smartphones as powerful communication tools, retaining the reliability of traditional pagers. Our system can accurately route to a physical pager if clinicians still insist on it.

Learn more on why doctors still use pagers.

Will we have the ability to add more providers if needed?

Yes! We can adjust your contract accordingly, and you may reach out directly to your PerfectServe specialist to request any needed changes.

I don't have time to book a demo. Can I see it another way?

Certainly! Watch this live replay session at your convenience to get more of your questions answered. If you're still unsure or need a quick pricing quote, email connect@perfectserve.com and we will respond during regular business hours.

Ready to see PerfectServe in action?

Get on a discovery call at a convenient time.