Hear Sloane in practice

A patient calls in, tells Sloane they were prescribed medication and are now experiencing dizziness and nausea. Sloane identifies it as urgent, asks for the prescribing provider's name, tags it correctly (Patient, Side Effects, Provider, Patient Details), and routes it to get them connected to the right person.

A patient calls after hours asking for a refill of their medication. Sloane immediately recognizes there's no emergency here: it identifies the caller as an existing patient, classifies the request as non-urgent, and notes the call came in outside office hours. Instead of unnecessarily escalating or waking up on-call staff, Sloane clearly explains office hours, points the patient to their pharmacy as a faster option for routine refills, and reassures they can always call back if things change.

A caller asks a simple question: "What insurance does your practice take?" It's the kind of call that normally pulls a staff member away from other work, but Sloane provides a quick answer. It recognizes the caller as a patient, confirms the request is routine, and answers instantly with the practice's accepted insurance providers. No hold time for the patient, no forwarded call, and no interruption to your front office.