Patient experience is the most important factor when it comes to patient retention at any medical practice. An essential touchpoint to optimize in modern medical...

In the era of nonstop mergers and acquisitions, healthcare organizations are taking on immeasurable costs in the form of third-party services. When a health system...

Annual celebration of nurses takes on special meaning during COVID-19 pandemic. This week, businesses around the country, from Dunkin’ to Adidas to Chipotle to H&R...

Medical answering services are essential to modern practices for triaging patient calls, delivering urgent messages at night, and allowing receptionists to focus on imperative tasks...

Sometimes, traditional medical answering services come with hidden costs that could be undercutting the success of your practice. Costs associated with human error—such as lost...