Medical Answering Services: Urgent Versus Non-Urgent Calls

Are patients confused when calling into your medical practice? Manage inbound calls so urgent and non-urgent messages get routed accurately.

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Can Healthcare Technology Beat Burnout? Not On Its Own.

“Every good conversation starts with good listening.” – Tom Haak In January, over 12,000 nurses went on strike in New York to demand changes to...

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How Clinical Communication Helps Critical Access Hospitals Improve Patient Outcomes

A hospital doesn’t need to have 600 beds to justify an investment in secure communication technology. If you work for one of the ~1,400 critical...

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How to Combat Physician Burnout in Cardiology

A study from the American College of Cardiology (ACC) revealed that burnout rates among cardiology clinicians almost doubled at the height of the pandemic. Among...

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4 Ways to Modernize the Hospital Call Center

  By: Jessica Levco NOTE: This article originally appeared in the December 2022 issue of Healthcare Contact Center Times. Even though hospital call centers exist...

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