Are patients confused when calling into your medical practice? Manage inbound calls so urgent and non-urgent messages get routed accurately.

“Every good conversation starts with good listening.” – Tom Haak In January, over 12,000 nurses went on strike in New York to demand changes to...

A hospital doesn’t need to have 600 beds to justify an investment in secure communication technology. If you work for one of the ~1,400 critical...

A study from the American College of Cardiology (ACC) revealed that burnout rates among cardiology clinicians almost doubled at the height of the pandemic. Among...

  By: Jessica Levco NOTE: This article originally appeared in the December 2022 issue of Healthcare Contact Center Times. Even though hospital call centers exist...