The murder of George Floyd on May 25—and the events that have transpired since then—requires deliberate introspection about the state of affairs in our country...

Patient experience is the most important factor when it comes to patient retention at any medical practice. An essential touchpoint to optimize in modern medical practices is to standardize the way your patient calls are handled. The right 24/7 answering service solution can free up valuable provider and staff resources to focus on patient care while reducing unnecessary interruptions and ensuring urgent messages reach the right provider at the right time—every time.

In the era of nonstop mergers and acquisitions, healthcare organizations are taking on immeasurable costs in the form of third-party services. When a health system...

Annual celebration of nurses takes on special meaning during COVID-19 pandemic. This week, businesses around the country, from Dunkin’ to Adidas to Chipotle to H&R...

Medical answering services are essential to modern practices for triaging patient calls, delivering urgent messages at night, and allowing receptionists to focus on imperative tasks...