Monday, March 9 | 11:15 AM – 12:15 PM EST

The Nursing Leader’s Pocket Guide for a Successful Clinical Communications Overhaul | Paul Coyne, DNP, MBA, MSF, RN, APRN, AGPCNP-BC, Assistant Vice President & Chief Nursing Informatics Officer, Hospital for Special Surgery

Throughout the course of a shift, nurses have to find and convey countless points of critical information using their expertise and the tools at their disposal. Unfortunately, communication strategies are often hindered by traditional methods that are slow, inaccurate, or both. Gaps in clinical communication are now being filled by advances in mobile technology, but nursing leadership need the right strategy to replace traditional processes that have been essential for years. In this session, nursing leaders will offer the eight concrete steps that matter for successful implementation and adoption of a clinical communications platform. Attendees will receive useful takeaways including strategies to achieve similar success within their own organizations. With these insights, attendees can compile specific tactics and a charted course of action to synchronize clinical communications
across their own team.

Tuesday, March 10 | 10:15 – 10:15 AM EST

Streamlining the Delivery of Critical Lab Results | Robyn Townsend, Assistant Director, Clinical Applications, Hospital for Special Surgery

Learn how Hospital for Special Surgery uses its clinical communications platform to streamline critical lab result notifications to physicians. With automatic processing of complex workflows and built-in rapid escalation, this system ensures that a physician who can take action is immediately notified, eliminating the time-consuming process of manual provider outreach.

Thursday, March 12 | 10-11 AM EST

Essentials for Success With a Patient Command Center | Cori Garner, RNC-OB, MHA, BSN, NE-BC, Director of the Patient Command Center at Advocate Aurora Health

Command centers are no longer just for airports and the military. Healthcare systems across the country are implementing them at a rapid pace to drive efficiency, protect revenue, and enhance patient safety and satisfaction. Advocate Health Care, the largest health system in Illinois and one of the largest healthcare providers in the Midwest, launched its state-of-the-art Patient Command Center in March of 2019. Serving as Advocate’s air traffic control tower for hospital bed management, this state-of-the-art, centralized hub allows the health system to manage the safe and timely placement of patients across 3,500 beds, a total that will grow in the coming months. This session will talk about the Command Center journey from planning to implementation and will share best practices learned along the way.

Thursday, March 12 | 11:15 – 11:35 AM EST

Burn In: How AI-Powered Provider Scheduling Can Put the Balance Back In Your Work Life | Mary Piepenbrink, RN, BSN, MBA, Vice President of Sales, Lightning Bolt

Despite the toll burnout takes on providers and the financial implications of decentralized tools, many hospitals still manually schedule providers. Hear stories from Lightning Bolt’s work with Boston Children’s, UC Davis, and UNC Hospitals about how advanced solutions support clinicians in maintaining work-life balance and improving patient care.