Booth 4346

Unite with us at HIMSS20!

Three leading healthcare platforms have joined forces to optimize patient-centered care communication across the healthcare continuum.

Book a meeting to see how we integrate the best of clinical communication and collaboration (CC&C), shift scheduling, Dynamic Intelligent Routing®, and more with your existing EMR and current IT infrastructure—all in one solution. Don’t miss us at booth 4346.

With PerfectServe, Lightning Bolt, and Telmediq we offer:

  • CC&C—KLAS #1 Category Leader for Secure Communications 2018 and 2019
  • Nurse Mobility
  • Integration With EMR, EHR, Pagers, and Other Legacy Systems and Devices
  • AI-Optimized On-Call Shift Scheduling and Integration
  • Contact Center (Modernized Call Center Software)
  • Cloud-Based Infrastructure for Security, Disaster Recovery, and On and Offsite Accessibility
  • Critical Lab Alerts, Alarm Management, and Mass Notifications (Communication to All Contacts or Specific Teams During Emergency Situations)
  • Physician Contact Preferences, Call Masking, and Hold on Non-Urgent Messages
  • HIPAA-Compliant Texting and Voice Messaging
  • Patient & Family Communication

Our solution is powered by our proprietary Dynamic Intelligent Routing so the right message reaches the right person at the right time, accelerating response times, reducing care delays, and improving patient experiences and outcomes.

See how we drive results!

Klas 2020


Top 4 Can’t-Miss Sessions:

Monday, March 9 | 11:15 AM – 12:15 PM EST

The Nursing Leader’s Pocket Guide for a Successful Clinical Communications Overhaul | Paul Coyne, DNP, MBA, MSF, RN, APRN, AGPCNP-BC, Assistant Vice President & Chief Nursing Informatics Officer, Hospital for Special Surgery

Throughout the course of a shift, nurses have to find and convey countless points of critical information using their expertise and the tools at their disposal. Unfortunately, communication strategies are often hindered by traditional methods that are slow, inaccurate, or both. Gaps in clinical communication are now being filled by advances in mobile technology, but nursing leadership need the right strategy to replace traditional processes that have been essential for years. In this session, nursing leaders will offer the eight concrete steps that matter for successful implementation and adoption of a clinical communications platform. Attendees will receive useful takeaways including strategies to achieve similar success within their own organizations. With these insights, attendees can compile specific tactics and a charted course of action to synchronize clinical communications
across their own team.

Tuesday, March 10 | 10:15 – 10:15 AM EST

Streamlining the Delivery of Critical Lab Results | Robyn Townsend, Assistant Director, Clinical Applications, Hospital for Special Surgery

Learn how Hospital for Special Surgery uses its clinical communications platform to streamline critical lab result notifications to physicians. With automatic processing of complex workflows and built-in rapid escalation, this system ensures that a physician who can take action is immediately notified, eliminating the time-consuming process of manual provider outreach.

Thursday, March 12 | 10-11 AM EST

Essentials for Success With a Patient Command Center | Cori Garner, RNC-OB, MHA, BSN, NE-BC, Director of the Patient Command Center at Advocate Aurora Health

Command centers are no longer just for airports and the military. Healthcare systems across the country are implementing them at a rapid pace to drive efficiency, protect revenue, and enhance patient safety and satisfaction. Advocate Health Care, the largest health system in Illinois and one of the largest healthcare providers in the Midwest, launched its state-of-the-art Patient Command Center in March of 2019. Serving as Advocate’s air traffic control tower for hospital bed management, this state-of-the-art, centralized hub allows the health system to manage the safe and timely placement of patients across 3,500 beds, a total that will grow in the coming months. This session will talk about the Command Center journey from planning to implementation and will share best practices learned along the way.

Thursday, March 12 | 11:15 – 11:35 AM EST

Burn In: How AI-Powered Provider Scheduling Can Put the Balance Back In Your Work Life | Mary Piepenbrink, RN, BSN, MBA, Vice President of Sales, Lightning Bolt

Despite the toll burnout takes on providers and the financial implications of decentralized tools, many hospitals still manually schedule providers. Hear stories from Lightning Bolt’s work with Boston Children’s, UC Davis, and UNC Hospitals about how advanced solutions support clinicians in maintaining work-life balance and improving patient care.

Pre-Conference Knowledge Prep:

What are your thoughts on the above hot topics?
We need to know. Come tell us at HIMSS:

Optimize Outcomes Across the Board

  • Improve Throughput and Transitions of Care
  • Reduce Care Delays and Accelerate Response Times
  • Reduce No-Shows
  • Decrease Readmissions
  • Increase Patient Satisfaction, HCAHPS scores, etc.
  • Strengthen Disaster Recovery and Mobility
  • Reduce Physician Burnout

Connect With Us

Want us to reach out to you?

Fill out the form below for a Clinical Communication Specialist to contact you before HIMSS.