Clear Medical Imaging Enhances Provider Satisfaction With Advanced Physician Scheduling Software

Clear Medical Imaging offers a wide range of diagnostic imaging services, with over 100 medical and administrative team members across a network of eight independent...

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Case Study St. Rita

PerfectServe helps hospital manage risk and improve patient safety

St. Rita’s Medical Center serves a 10-county area in northwestern Ohio and is the largest hospital in a 70-mile radius. Since 2005, the hospital has...

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Munroe Regional

How to Eliminate Delays in Consultant Care – Case Study

Munroe Regional Medical Center (MRMC) had a long history of prioritizing performance improvement initiatives. The organization had already streamlined many care processes and had eliminated...

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St. John Hospital & Medical Center STEMI Alert

When it came to the acute stroke treatment process, St. John Hospital & Medical Center (SJHMC) had a stellar team, but mobilizing the right people...

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Automating Emergency Department Call Schedules at St. Elizabeth Healthcare

Nowhere is the on-call schedule more challenging than in an Emergency Department (ED). By definition, every case is an emergency. By necessity, the ED must...

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Improving Call Center Workflows with PerfectServe’s Cloud-Based Solution

An independent healthcare system based in Minnesota employs over 500 care team members across its hospitals, clinics, and care centers. Using its legacy on-premise solution...

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How Mid-Atlantic Nephrology Associates Unified Communication

How Mid-Atlantic Nephrology Associates Unified Communication

How do you get different medical office locations on the same page? Mid-Atlantic Nephrology Associates (MANA) improved their patient and clinician response times using an...

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Simplifying Complex Resident Communication Workflows

Clinicians favored text messaging over pagers Like many other health systems in the U.S., Mercy St. Vincent Medical Center’s most common communication channels for physicians...

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Ochsner Health Anesthesia Department: Increasing Physician Satisfaction by 30%

Ochsner Health Anesthesia Department: Increasing Physician Satisfaction by 30%

Ochsner Health’s Anesthesia Department was spending 60 to 75 hours per month manually creating and publishing their department’s schedule using an Excel spreadsheet. After evaluating...

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Case Study Carilion Clinic

Governance Strategies for Clinical Communication: Carilion Clinic

Governance Strategies for Clinical Communication: Carilion Clinic Hennepin Healthcare is an integrated health system in Minnesota with over 7,300 employees. Hennepin relied on pagers to...

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Hennepin Healthcare ebook case study

Hennepin Healthcare: Bridging Communication Gaps Through Smartphone Adoption

Hennepin Healthcare turns the page(ers), implements smartphone solution for better communications Hennepin Healthcare is an integrated health system in Minnesota with over 7,300 employees. Hennepin...

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Hospital for Special Surgery (HSS)

Based in New York City with locations in Long Island, New Jersey, and Connecticut, Hospital for Special Surgery (HSS) is the premier academic medical center...

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Tower Health Emergency Medicine: Automating and Optimizing provider’s schedules

Tower Health Emergency Medicine: Automating and Optimizing Provider’s Schedules

Tower Health’s Emergency Department’s previous scheduling software could not accommodate the complexity and dynamic updates needed for their provider’s schedules. They switched to Provider Scheduling...

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Prisma Health: Enhances Patient and Provider Experiences Through Improved Clinical Communication Workflows

Prisma Health: Enhances Patient and Provider Experiences Through Improved Clinical Communication Workflows

Prisma Health, managing 8 inpatient hospitals, over 100 outpatient facilities, and more than 15,000 care team members, realized the need to streamline and optimize communication...

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EMR Embedded Communication
Improves Efficiency

In 2020, The University of Tennessee Medical Center (UTMC) sought to build upon the strong performance of PerfectServe’s CC&C solution by integrating it with the...

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McLaren Case Study

McLaren Health Care: How a Critical Healthcare Solution Go-Live Goes Virtual

Over the course of one year, four McLaren regions successfully launched PerfectServe. As the fifth and final phase of deployment began, covering about 630 beds...

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MemorialCare Case Study

MemorialCare Orange Coast Medical Center: Streamlining Nurse Communication to Improve Key Outcomes

Orange Coast Medical Center, voted the #1 hospital in Orange County for the past four consecutive years, implemented PerfectServe’s CC&C solution to reduce variations in...

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PE_Park_Nicollet

Park Nicollet Methodist Hospital: Cutting Readmissions by 32% With Provider-to-Patient Texting

Park Nicollet’s nurses were spending a significant amount of time calling patients and leaving messages, but readmission goals still weren’t being met. Working with PerfectServe,...

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PS_UK Healthcare

UK HealthCare: Reclaiming 1,000+ Hours Per Year With Optimized Scheduling

UK HealthCare Hospitalist Division was spending substantial and costly time building provider schedules. As errors became commonplace and shift change approval rates plummeted, provider workload...

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Bon Secours Mercy Case Study

Bon Secours Mercy Health: Combating the Opioid Crisis With PerfectServe

Fourteen private, church, university, and VA-based treatment centers were connected to Bon Secours Mercy Health through special read-only EHR access and PerfectServe’s advanced clinical communication...

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Advocate Aurora Case Study

Advocate Aurora Health: Streamlining Patient Transfers With PerfectServe

Advocate Aurora Health implemented PerfectServe’s CC&C solution systemwide as a core component of the Patient Command Center (PCC), a centralized hub that fosters the safe...

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Southwest Cancer Case Study

Southwest Cancer Center: Reducing Answering Service Errors and Variable Costs in Group Practices With PerfectServe

Southwest Cancer Center reduced variable expenses and communication errors by replacing their live medical answering service with PerfectServe’s automated Answering Service solution with fixed-rate pricing,...

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Ridgeview Case Study

Ridgeview Rehab Specialties department reduces no-show rate by 12.6% with automated text messages to patients

Problem For years, Ridgeview Rehab Specialties was challenged with its no-show rate. Like patients at other medical organizations many of Ridgeview’s patients would forget about...

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Piedmont Case Study

Piedmont Healthcare: Standardizing Physician Practice Communications With PerfectServe

Piedmont Healthcare implemented PerfectServe’s Answering Service solution as a means to consolidate third-party answering services inherited during expansion. By implementing PerfectServe’s Answering Service solution as...

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Addressing Clinical Communication Security With PerfectServe

For physicians at Ascension Michigan, the communication process had become inefficient and cumbersome. They wanted to be able to contact other caregivers by electronic means...

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Protected: Optimizing communication at San Jacinto Methodist Hospital

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Using PerfectServe to enable secure, rapid clinical communications

A member of MemorialCare, Orange Coast Memorial Medical Center is a not-for-profit, 218-bed hospital located in Fountain Valley, CA. The organization serves the community with...

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consultant care success story

Elimination of delays in consultant care

Munroe Regional Medical Center (MRMC) had a long history of prioritizing performance improvement initiatives. Leaders at the 421-bed, not-for-profit, community hospital were well-versed in Six...

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stroke response time success story

Automating stroke response for efficiency and effectiveness

When a patient exhibits symptoms of a potential stroke, time is the most important consideration in the battle between life and death. As they continually...

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Advocate Medical Group Success Story

Advocate Medical Group strengthens continuity of care

Chicago-based ACO and managed care organization Advocate Medical Group (AMG) strengthens continuity of care for patients Advocate Medical Group (AMG), a Chicago-based medical group with...

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appointment scheduling success story

Streamlined follow-up appointment scheduling aims to reduce readmissions

Reducing readmissions is top of mind for healthcare leaders across the country. With regulations changing, the financial impact of readmissions within a 30-day window pack...

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Mercy St. Vincent resident communications workflow white paper

New technology simplifies complex resident communication workflows

Dr. Randall (Randy) King, CMIO and chief of staff at Mercy St. Vincent Medical Center, says, “We were probably a pretty standard large community hospital...

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St. Ritas reduced time to patient

Reduce stroke time-to-treatment with real-time communication technology

Time-to-treatment is critical when dealing with stroke patients. That’s why St. Rita’s Medical Center, the largest hospital in a 70-mile radius from its campus in...

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Doctors and hospital leadership recognize elevated patient safety and physician satisfaction

When the executive team of West Michigan’s Spectrum Health System, a 12-hospital network of more than 3,000 physicians and 30,000 employees, made the decision to...

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