Hospital and Health System Success Stories

Fourteen private, church, university, and VA-based treatment centers were connected to Bon Secours Mercy Health through special read-only EHR access and PerfectServe’s advanced clinical communication...

Advocate Aurora Health implemented PerfectServe’s CC&C solution systemwide as a core component of the Patient Command Center (PCC), a centralized hub that fosters the safe...

Southwest Cancer Center reduced variable expenses and communication errors by replacing their live medical answering service with PerfectServe’s automated Answering Service solution with fixed-rate pricing,...

Problem For years, Ridgeview Rehab Specialties was challenged with its no-show rate. Like patients at other medical organizations many of Ridgeview’s patients would forget about...

After struggling to hit its readmission rate goals, Park Nicollet Methodist Hospital adopted a text-first approach to patient outreach for follow-ups that reduced readmissions and...

Piedmont Healthcare implemented PerfectServe’s Answering Service solution as a means to consolidate third-party answering services inherited during expansion. By implementing PerfectServe’s Answering Service solution as...

St. Rita’s Medical Center serves a 10-county area in northwestern Ohio and is the largest hospital in a 70-mile radius. Since 2005, the hospital has...

Healthcare leaders are increasingly concerned about the security of clinical communications in their organizations. The enhanced HIPAA enforcement environment, a number of well-publicized breaches and...

Stroke occurs frequently in the United States, with almost 800,000 people suffering a new or repeat stroke each year. It is a common cause of...

Nowhere is the on-call schedule more challenging than in an Emergency Department. By definition, every case is an emergency. By necessity, the ED must be...

Chief executive officer Donna Gares and the leadership team at San Jacinto Methodist Hospital (SJMH) in Baytown, Texas, knew that something had to be done...

A member of MemorialCare, Orange Coast Memorial Medical Center is a not-for-profit, 218-bed hospital located in Fountain Valley, CA. The organization serves the community with...

Munroe Regional Medical Center (MRMC) had a long history of prioritizing performance improvement initiatives. Leaders at the 421-bed, not-for-profit, community hospital were well-versed in Six...

When a patient exhibits symptoms of a potential stroke, time is the most important consideration in the battle between life and death. As they continually...

Reducing noise in a hospital can have a positive effect on staff productivity and on patient satisfaction, a key component of HCAHPS scores. All kinds...

Chicago-based ACO and managed care organization Advocate Medical Group (AMG) strengthens continuity of care for patients Advocate Medical Group (AMG), a Chicago-based medical group with...

Reducing readmissions is top of mind for healthcare leaders across the country. With regulations changing, the financial impact of readmissions within a 30-day window pack...

Dr. Randall (Randy) King, CMIO and chief of staff at Mercy St. Vincent Medical Center, says, “We were probably a pretty standard large community hospital...

An important clinical communications metric for many hospitals is the ability to reach physicians on the first call attempt. When nurses have to repeatedly call...

When the executive team of West Michigan’s Spectrum Health System, a 12-hospital network of more than 3,000 physicians and 30,000 employees, made the decision to...

When the new WellStar Transfer Center in Atlanta went live in August 2013, it was with a clear mission in mind: to enable physicians to...

St. John Macomb-Oakland Hospital is a 535-bed facility, split between two campuses in suburban Detroit. It provides a full array of medical and surgical specialties,...

Time-to-treatment is critical when dealing with stroke patients. That’s why St. Rita’s Medical Center, the largest hospital in a 70-mile radius from its campus in...