Case Study Carilion Clinic

Governance Strategies for Clinical Communication: Carilion Clinic

Governance Strategies for Clinical Communication: Carilion Clinic Hennepin Healthcare is an integrated health system in Minnesota with over 7,300 employees. Hennepin relied on pagers to...

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Hennepin Healthcare ebook case study

Hennepin Healthcare: Bridging Communication Gaps Through Smartphone Adoption

Hennepin Healthcare turns the page(ers), implements smartphone solution for better communications Hennepin Healthcare is an integrated health system in Minnesota with over 7,300 employees. Hennepin...

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Hospital for Special Surgery (HSS)

Based in New York City with locations in Long Island, New Jersey, and Connecticut, Hospital for Special Surgery (HSS) is the premier academic medical center...

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Tower Health Emergency Medicine: Automating and Optimizing provider’s schedules

Tower Health Emergency Medicine: Automating and Optimizing Provider’s Schedules

Tower Health’s Emergency Department’s previous scheduling software could not accommodate the complexity and dynamic updates needed for their provider’s schedules. They switched to Provider Scheduling...

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Prisma Health: Enhances Patient and Provider Experiences Through Improved Clinical Communication Workflows

Prisma Health: Enhances Patient and Provider Experiences Through Improved Clinical Communication Workflows

Prisma Health, managing 8 inpatient hospitals, over 100 outpatient facilities, and more than 15,000 care team members, realized the need to streamline and optimize communication...

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Children’s Hospital & Medical Center Omaha: Centralizing Provider Scheduling Across an Enterprise

Children’s Hospital & Medical Center Omaha: Centralizing Provider Scheduling Across an Enterprise

By implementing Provider Scheduling powered by Lightning Bolt, CHMC was able to consolidate their vendor footprint, bringing providers from across the hospital’s vast network together...

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UTMC Case Study

EMR Embedded Communication
Improves Efficiency

In 2020, The University of Tennessee Medical Center (UTMC) sought to build upon the strong performance of PerfectServe’s CC&C solution by integrating it with the...

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McLaren Case Study

McLaren Health Care: How a Critical Healthcare Solution Go-Live Goes Virtual

Over the course of one year, four McLaren regions successfully launched PerfectServe. As the fifth and final phase of deployment began, covering about 630 beds...

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MemorialCare Case Study

MemorialCare Orange Coast Medical Center: Streamlining Nurse Communication to Improve Key Outcomes

Orange Coast Medical Center, voted the #1 hospital in Orange County for the past four consecutive years, implemented PerfectServe’s CC&C solution to reduce variations in...

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Park Nicollet Methodist Hospital: Cutting Readmissions by 32% With Provider-to-Patient Texting

Park Nicollet’s nurses were spending a significant amount of time calling patients and leaving messages, but readmission goals still weren’t being met. Working with PerfectServe,...

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PS_UK Healthcare

UK HealthCare: Reclaiming 1,000+ Hours Per Year With Optimized Scheduling

UK HealthCare Hospitalist Division was spending substantial and costly time building provider schedules. As errors became commonplace and shift change approval rates plummeted, provider workload...

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Bon Secours Mercy Case Study

Bon Secours Mercy Health: Combating the Opioid Crisis With PerfectServe

Fourteen private, church, university, and VA-based treatment centers were connected to Bon Secours Mercy Health through special read-only EHR access and PerfectServe’s advanced clinical communication...

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Advocate Aurora Case Study

Advocate Aurora Health: Streamlining Patient Transfers With PerfectServe

Advocate Aurora Health implemented PerfectServe’s CC&C solution systemwide as a core component of the Patient Command Center (PCC), a centralized hub that fosters the safe...

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Southwest Cancer Case Study

Southwest Cancer Center: Reducing Answering Service Errors and Variable Costs in Group Practices With PerfectServe

Southwest Cancer Center reduced variable expenses and communication errors by replacing their live medical answering service with PerfectServe’s automated Answering Service solution with fixed-rate pricing,...

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Ridgeview Case Study

Ridgeview Rehab Specialties department reduces no-show rate by 12.6% with automated text messages to patients

Problem For years, Ridgeview Rehab Specialties was challenged with its no-show rate. Like patients at other medical organizations many of Ridgeview’s patients would forget about...

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Piedmont Case Study

Piedmont Healthcare: Standardizing Physician Practice Communications With PerfectServe

Piedmont Healthcare implemented PerfectServe’s Answering Service solution as a means to consolidate third-party answering services inherited during expansion. By implementing PerfectServe’s Answering Service solution as...

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PerfectServe helps hospital manage risk and improve patient safety

St. Rita’s Medical Center serves a 10-county area in northwestern Ohio and is the largest hospital in a 70-mile radius. Since 2005, the hospital has...

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Addressing clinical communications security with PerfectServe

Healthcare leaders are increasingly concerned about the security of clinical communications in their organizations. The enhanced HIPAA enforcement environment, a number of well-publicized breaches and...

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Rapid team notification accelerates treatment at St. John Hospital

Stroke occurs frequently in the United States, with almost 800,000 people suffering a new or repeat stroke each year. It is a common cause of...

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Automating ED call schedules at St. Elizabeth Healthcare

Nowhere is the on-call schedule more challenging than in an Emergency Department. By definition, every case is an emergency. By necessity, the ED must be...

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Optimizing communication at San Jacinto Methodist Hospital

Chief executive officer Donna Gares and the leadership team at San Jacinto Methodist Hospital (SJMH) in Baytown, Texas, knew that something had to be done...

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Using PerfectServe to enable secure, rapid clinical communications

A member of MemorialCare, Orange Coast Memorial Medical Center is a not-for-profit, 218-bed hospital located in Fountain Valley, CA. The organization serves the community with...

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consultant care success story

Elimination of delays in consultant care

Munroe Regional Medical Center (MRMC) had a long history of prioritizing performance improvement initiatives. Leaders at the 421-bed, not-for-profit, community hospital were well-versed in Six...

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stroke response time success story

Automating stroke response for efficiency and effectiveness

When a patient exhibits symptoms of a potential stroke, time is the most important consideration in the battle between life and death. As they continually...

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physician pages success story

Eliminating physician pages results in higher productivity, happier staff

Reducing noise in a hospital can have a positive effect on staff productivity and on patient satisfaction, a key component of HCAHPS scores. All kinds...

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Advocate Medical Group Success Story

Advocate Medical Group strengthens continuity of care

Chicago-based ACO and managed care organization Advocate Medical Group (AMG) strengthens continuity of care for patients Advocate Medical Group (AMG), a Chicago-based medical group with...

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appointment scheduling success story

Streamlined follow-up appointment scheduling aims to reduce readmissions

Reducing readmissions is top of mind for healthcare leaders across the country. With regulations changing, the financial impact of readmissions within a 30-day window pack...

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Mercy St. Vincent resident communications workflow white paper

New technology simplifies complex resident communication workflows

Dr. Randall (Randy) King, CMIO and chief of staff at Mercy St. Vincent Medical Center, says, “We were probably a pretty standard large community hospital...

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Spectrum clinical communications.

Care teams benefit from real-time, integrated communication solution

An important clinical communications metric for many hospitals is the ability to reach physicians on the first call attempt. When nurses have to repeatedly call...

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St. Ritas reduced time to patient

Reduce stroke time-to-treatment with real-time communication technology

Time-to-treatment is critical when dealing with stroke patients. That’s why St. Rita’s Medical Center, the largest hospital in a 70-mile radius from its campus in...

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St. John Cardiac Success Story

Improve on-call cardiac team response time through streamlined communications

St. John Macomb-Oakland Hospital is a 535-bed facility, split between two campuses in suburban Detroit. It provides a full array of medical and surgical specialties,...

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Doctors and hospital leadership recognize elevated patient safety and physician satisfaction

When the executive team of West Michigan’s Spectrum Health System, a 12-hospital network of more than 3,000 physicians and 30,000 employees, made the decision to...

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Wellstar Success Story

Intelligent clinical communications are key to transfer center’s success

When the new WellStar Transfer Center in Atlanta went live in August 2013, it was with a clear mission in mind: to enable physicians to...

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