Governance Strategies for Clinical Communication: Carilion Clinic Hennepin Healthcare is an integrated health system in Minnesota with over 7,300 employees. Hennepin relied on pagers to...

Hennepin Healthcare turns the page(ers), implements smartphone solution for better communications Hennepin Healthcare is an integrated health system in Minnesota with over 7,300 employees. Hennepin...

Based in New York City with locations in Long Island, New Jersey, and Connecticut, Hospital for Special Surgery (HSS) is the premier academic medical center...

Tower Health’s Emergency Department’s previous scheduling software could not accommodate the complexity and dynamic updates needed for their provider’s schedules. They switched to Provider Scheduling...

Prisma Health, managing 8 inpatient hospitals, over 100 outpatient facilities, and more than 15,000 care team members, realized the need to streamline and optimize communication...

By implementing Provider Scheduling powered by Lightning Bolt, CHMC was able to consolidate their vendor footprint, bringing providers from across the hospital’s vast network together...

In 2020, The University of Tennessee Medical Center (UTMC) sought to build upon the strong performance of PerfectServe’s CC&C solution by integrating it with the...

Over the course of one year, four McLaren regions successfully launched PerfectServe. As the fifth and final phase of deployment began, covering about 630 beds...

Orange Coast Medical Center, voted the #1 hospital in Orange County for the past four consecutive years, implemented PerfectServe’s CC&C solution to reduce variations in...

Park Nicollet’s nurses were spending a significant amount of time calling patients and leaving messages, but readmission goals still weren’t being met. Working with PerfectServe,...

UK HealthCare Hospitalist Division was spending substantial and costly time building provider schedules. As errors became commonplace and shift change approval rates plummeted, provider workload...

Fourteen private, church, university, and VA-based treatment centers were connected to Bon Secours Mercy Health through special read-only EHR access and PerfectServe’s advanced clinical communication...

Advocate Aurora Health implemented PerfectServe’s CC&C solution systemwide as a core component of the Patient Command Center (PCC), a centralized hub that fosters the safe...

Southwest Cancer Center reduced variable expenses and communication errors by replacing their live medical answering service with PerfectServe’s automated Answering Service solution with fixed-rate pricing,...

Problem For years, Ridgeview Rehab Specialties was challenged with its no-show rate. Like patients at other medical organizations many of Ridgeview’s patients would forget about...

Piedmont Healthcare implemented PerfectServe’s Answering Service solution as a means to consolidate third-party answering services inherited during expansion. By implementing PerfectServe’s Answering Service solution as...

St. Rita’s Medical Center serves a 10-county area in northwestern Ohio and is the largest hospital in a 70-mile radius. Since 2005, the hospital has...

Healthcare leaders are increasingly concerned about the security of clinical communications in their organizations. The enhanced HIPAA enforcement environment, a number of well-publicized breaches and...

Stroke occurs frequently in the United States, with almost 800,000 people suffering a new or repeat stroke each year. It is a common cause of...

Nowhere is the on-call schedule more challenging than in an Emergency Department. By definition, every case is an emergency. By necessity, the ED must be...

Chief executive officer Donna Gares and the leadership team at San Jacinto Methodist Hospital (SJMH) in Baytown, Texas, knew that something had to be done...

A member of MemorialCare, Orange Coast Memorial Medical Center is a not-for-profit, 218-bed hospital located in Fountain Valley, CA. The organization serves the community with...

Munroe Regional Medical Center (MRMC) had a long history of prioritizing performance improvement initiatives. Leaders at the 421-bed, not-for-profit, community hospital were well-versed in Six...

When a patient exhibits symptoms of a potential stroke, time is the most important consideration in the battle between life and death. As they continually...

Reducing noise in a hospital can have a positive effect on staff productivity and on patient satisfaction, a key component of HCAHPS scores. All kinds...

Chicago-based ACO and managed care organization Advocate Medical Group (AMG) strengthens continuity of care for patients Advocate Medical Group (AMG), a Chicago-based medical group with...

Reducing readmissions is top of mind for healthcare leaders across the country. With regulations changing, the financial impact of readmissions within a 30-day window pack...

Dr. Randall (Randy) King, CMIO and chief of staff at Mercy St. Vincent Medical Center, says, “We were probably a pretty standard large community hospital...

An important clinical communications metric for many hospitals is the ability to reach physicians on the first call attempt. When nurses have to repeatedly call...

Time-to-treatment is critical when dealing with stroke patients. That’s why St. Rita’s Medical Center, the largest hospital in a 70-mile radius from its campus in...

St. John Macomb-Oakland Hospital is a 535-bed facility, split between two campuses in suburban Detroit. It provides a full array of medical and surgical specialties,...

When the executive team of West Michigan’s Spectrum Health System, a 12-hospital network of more than 3,000 physicians and 30,000 employees, made the decision to...

When the new WellStar Transfer Center in Atlanta went live in August 2013, it was with a clear mission in mind: to enable physicians to...