“As we started to better understand COVID-19—how transmissible it was, how much isolation it was causing—we realized this CC&C solution was precisely what we needed to facilitate safe, reliable, and effective communication among clinical staff.”

Norman Chapin, M.D.,
Chief Medical Officer, McLaren Health Care

“Before PerfectServe, nurses spent a significant amount of time contacting physicians, which sometimes translated into delays in care.”

Executive Director Information Services,
MemorialCare Orange Coast Medical Center

“We measured our response time to critical lab alerts across 1,100 results and achieved a 42% improvement in acknowledgment times. The fastest alert read was two seconds, the fastest acknowledgment … 7 seconds … the median acknowledgment … one minute, 23 seconds.”

Robyn Townsend,
Assistant Director, Clinical Applications, Hospital for Special Surgery

“The results spoke for themselves. It was clear right away how the quality of care we provide to our patients and information we have for our teams could be improved with this tool.”

Jasmine Larson, Director,
Data & Analytics, Park Nicollet Health Services

“PerfectServe has changed contacting physicians from a 10-step process to a one-step process.”

Tim Hortter, BSN, RN, CCRN,
Critical Care Nurse, MemorialCare Orange Coast Medical Center

“We're extremely pleased with the role CC&C has played in our ability to monitor and manage critical result notifications.”

Robyn Townsend,
Assistant Director, Clinical Applications, Hospital for Special Surgery