Your comprehensive clinical communication and collaboration solution
Care team collaboration
Provides the core PerfectServe® software services for secure care team collaboration among all care team members across a healthcare enterprise and among community partners across a healthcare delivery ecosystem.
Secure messaging with Dynamic Intelligent Routing®
- Mobile and web applications for practitioners and care team users
- Advanced directory search
- Send, receive and forward secure messages with attachments, including group messages
- Make and receive voice calls
- Call patients and maintain personal caller ID privacy and overcome caller ID block
- Standard contact method settings with repeat notifications
- Unlimited group workflow rules, unlimited group call schedules
- Review and modify call schedules
- Personalized future delivery and notification profiles
- Customized contact method profiles and settings with smart notification escalation
- Patient-centered routing with practitioner patient assignment
Basic analytics
Includes summary and detail information of platform utilization and transaction data by user, department, facility and service line
Administrative console
Includes features to manage user accounts, including:
- Creating, activating or inactivating users
- Batch upload of new users
- Unlocking and resetting passwords
- Registering organizational credentials for AD authentication
PerfectServe support
Includes 24/7/365 PerfectServe Support Center access
Care team collaboration companion applications
Patient-centered care team access
Provides patient-centered access to dynamic care teams. Includes role-based patient-centered routing, and patient- or shift-based care team assignment.
ED call management
Identifies and directs communications to the right provider covering unassigned patient call.
Resident contact management
Identifies and directs communications to the right resident based on resident program communication workflows, for an unlimited number of resident program service lines.
Voice access interface
Use any hospital phone to reach practitioner users via a toll-free number to facilitate real-time, direct connection for emergent matters. Enables policies for voice vs. text communication.
Wireless device message delivery
Delivers secure text messages to VoIP or other non-smartphone legacy wireless devices via third-party middleware.
Active directory services authentication
Ability to log in using the same user name and password used in other hospital applications.
Foreign system interface integration
Exchange information with third-party applications like scheduling systems, case management and practice management using HL7 or PerfectServe’s RESTful API.
Alerts and notifications
Team alerts
Instantly mobilize any code or alert team in a single click or tap using our web and mobile interfaces, or even speak to the healthcare team name using our voice interface.
Device alerts
Deliver device-triggered alerts to the appropriate designated responders. Includes smart escalation.
Patient transition notifications
Provide real-time notifications of patient transition events to designated care team members inside and outside the hospital.
Additional notifications
Enable real-time notifications from any third-party system, such as EHR orders, patient flow events, surgical milestones, maintenance events and more.
After-hours practice communications management
Offers office clinics and post-acute care providers accurate, reliable and secure after-hours communications management and secure messaging services for practice staff members. Replaces answering services and facilitates secure care team collaboration among providers in an organization and across a community.
Secure messaging with Dynamic Intelligent Routing
- Mobile and web applications for practitioners and care team users
- Advanced directory search
- Send, receive and forward secure messages with attachments, including group messages
- Make and receive voice calls
- Call patients and maintain personal caller ID privacy and overcome caller ID block
- Standard contact method settings with repeat notifications
- Unlimited group workflow rules, unlimited group call schedules
- Review and modify call schedules
- Personalized future delivery and notification profiles
- Customized contact method profiles and settings with smart notification escalation
- Patient-centered routing with practitioner patient assignment
Site auto attendant
With toll-free access number
Activity detail tracking
Summary of all interactions by site and recipient
Customer support
- 24/7/365 PerfectServe Support Center access
- Communications workflow configuration revisions
- Services troubleshooting and issue resolution
After-hours practice communications management applications
24/7 coordinating facility access
Manage inbound calls and secure messages from coordinating provider facilities, 24/7. Includes toll-free voice and web console access for an unlimited number of coordinating provider facilities.
Patient-census interface
Enable patient/care team assignment and patient context messaging using a VPN connection and patient census data integration with the EMR or ADT.
Voice-to-text message transcription
Unlimited after-hours or 24/7 voice-to-text message transcription services.
Locum Tenens
Extend service, with Dynamic Intelligent Routing, to part-time practitioners who participate in call schedules up to 3 times per month.
Outpatient care team collaboration services
Provides the core PerfectServe software services for secure care team collaboration among providers in an organization and across a healthcare delivery ecosystem.
Secure messaging with Dynamic Intelligent Routing
- Mobile and web applications for practitioners and care team users
- Advanced directory search
- Send, receive and forward secure messages with attachments, including group messages
- Make and receive voice calls
- Call patients and maintain personal caller ID privacy and overcome caller ID block
- Standard contact method settings with repeat notifications
- Unlimited group workflow rules, unlimited group call schedules
- Review and modify call schedules
- Personalized future delivery and notification profiles
- Customized contact method profiles and settings with smart notification escalation
- Patient-centered routing with practitioner patient assignment
Activity detail tracking
Summary of all interactions by site and recipient
Customer support
- 24/7/365 PerfectServe Support Center access
- Communications workflow configuration revisions
- Services troubleshooting and issue resolution
Charge capture software services
Provides physicians with the ability to capture charges at the point of care via mobile app and automatically relay that information to billing staff or billing software application.
For physicians, advance practice providers and residents
- Capture charges at point of care
- Associate CPT, E&M, modifier, and ICD-10 codes to a patient
- Transfer patient information to a billing office or a billing software application
- Coding search and decision support
For medical staff billing personnel
- Receive, edit, approve or reject submitted charges
- Create and maintain patient database
- Receive documents/images attached to charges
- Receive follow-up requests
- Create and access reports
Implementation and integration
- Consultation, configuration and support