Summit Medical Case Study

Summit Medical Group: Improving After-Hours Patient Requests to Lift Provider Satisfaction

Farragut Family Practice is an independent, four-physician office including a physician’s assistant and two nurse practitioners. As a division of Summit Medical Group, Farragut Family...

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Southwest Cancer Case Study

Southwest Cancer Center: Reducing Answering Service Errors and Variable Costs in Group Practices With PerfectServe

Southwest Cancer Center reduced variable expenses and communication errors by replacing their live medical answering service with PerfectServe’s automated Answering Service solution with fixed-rate pricing,...

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Ridgeview Case Study

Ridgeview Rehab Specialties department reduces no-show rate by 12.6% with automated text messages to patients

Problem For years, Ridgeview Rehab Specialties was challenged with its no-show rate. Like patients at other medical organizations many of Ridgeview’s patients would forget about...

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Piedmont Case Study

Piedmont Healthcare: Standardizing Physician Practice Communications With PerfectServe

Piedmont Healthcare implemented PerfectServe’s Answering Service solution as a means to consolidate third-party answering services inherited during expansion. By implementing PerfectServe’s Answering Service solution as...

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Advocate care team collaboration

Care team collaboration praised at Advocate Medical Group with implementation of PerfectServe

Advocate Medical Group (AMG), a Chicago-based medical group with over 1,500 physicians and specialists at more than 200 different practice sites, opened a centralized contact...

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Balboa Nephrology

Streamlining secure communications across the continuum of care

Administrators of Balboa Nephrology, a San Diego-based group practice with more than 20 locations and facilities, were aware that their organization’s clinical communications processes were...

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IPC Seniorcare PerfectServe Success Story

Streamlined contacts, process transparency and HIPAA compliance at half the cost

IPC/Senior Care of Colorado is a hospitalist practice specializing in geriatric patients. Around 50 practitioners care for patients in more than 100 facilities, which include...

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Premier Surgery PerfectServe Success Story

Improve clinical communications throughout complex practices

“Before PerfectServe, we had a typical answering service. They were satisfactory—but they weren’t innovating.” That’s Matt West, chief operating officer of Premier Surgical Associates. Premier...

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