On Demand Replay: How Nurse Practitioner Steve Improved Patient Call Management
Learn how this medical practice went from lost patient messages to ensuring the right on-call provider and office staff received them.
Here are five ways they customized PerfectServe’s Practice Communication solution:
- Sample phone tree structures and communication workflows gave the practice an almost complete blueprint that could be adjusted for their own needs.
- Providers can easily check patient voicemails from the PerfectServe mobile app.
- Status messages about office hours are easy to change in house.
- Consult calls from other hospital groups are routed accurately and take into account the urgency of the request.
- On-call schedules are easy to update and modify in real time.
Speakers
![](https://www.perfectserve.com/wp-content/uploads/2023/10/dunkley-768x1024.jpg)
Stephen Dunkley, MSN, NP-C
Nurse Practitioner
![](https://www.perfectserve.com/wp-content/uploads/2023/10/faso.jpg)
Joe Faso
Sales Manager, PerfectServe
![](https://www.perfectserve.com/wp-content/uploads/2023/10/For-Review_PC23Social-NewCustomer_1653666_PC23Social-NewCustomer_1080x1080_D13_060623-300x300-1.png)