On Demand Replay: How Nurse Practitioner Steve Improved Patient Call Management

Learn how this medical practice went from lost patient messages to ensuring the right on-call provider and office staff received them.

Here are five ways they customized PerfectServe’s Practice Communication solution:

  • Sample phone tree structures and communication workflows gave the practice an almost complete blueprint that could be adjusted for their own needs.
  • Providers can easily check patient voicemails from the PerfectServe mobile app.
  • Status messages about office hours are easy to change in house.
  • Consult calls from other hospital groups are routed accurately and take into account the urgency of the request.
  • On-call schedules are easy to update and modify in real time.


Stephen Dunkley, MSN, NP-C
Nurse Practitioner

Joe Faso
Sales Manager, PerfectServe

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