On Demand Replay: How Nurse Practitioner Steve Improved Patient Call Management
Learn how this medical practice went from lost patient messages to ensuring the right on-call provider and office staff received them.
5 ways they customized PerfectServe’s solution:
- Sample phone tree structures and communication workflows gave the practice an almost complete blueprint that could be adjusted for their own needs.
- Providers can easily check patient voicemails from the PerfectServe mobile app.
- Status messages about office hours are easy to change in house.
- Consult calls from other hospital groups are routed accurately and take into account the urgency of the request.
- On-call schedules are easy to update and modify in real time.
Stephen Dunkley, MSN, NP-C
Sales Manager, PerfectServe