Advanced Clinical Collaboration for Hospitals and Health Systems

Automate workflows and connect all care team members across the enterprise on a single communication platform powered by Dynamic Intelligent Routing®.

Connect Care Teams and Provide
Unparalleled Value for the Hospital

Providers

Protect physicians’ time and improve speed to care with a comprehensive clinical communication solution.

  • Prevent unnecessary disruptions
  • Reduce communication cycle times
  • Accommodate personal preferences
  • Reach the right clinician every time via text, call, or video
  • Facilitate instant notification of critical results, consult requests, and more
Nurses

Give valuable time back to nurses to improve patient care and reduce burnout.

  • Remove the guesswork from communication to improve response times from providers
  • Reduce ambient noise like overhead paging
  • Respond to nurse call alerts from any location
  • Differentiate alarms to reduce disruptions
Technology Teams

Consolidate and integrate communication platforms while improving the nurse and provider experience.

  • HIPAA-compliant, SOC 2 certified, and recognized as a “Cybersecurity Transparent” pioneer by Censinet and KLAS
  • Cloud-based to reduce burden on IT
  • Replace pagers, texting, operator console and DECT phones to reduce total cost of ownership
  • Integrate with EHRs, scheduling, nurse call, middleware, LIS, DECT phones, and operator consoles to improve clinical workflows
Operations

Improve hospital metrics with an outcomes-based approach to communication.

  • Efficient care team collaboration can improve patient outcomes and reduce length of stay
  • Automate tedious manual workflows
  • Improve clinician satisfaction and HCAHPS scores
  • Consolidate clinical systems and reduce overhead costs

Take a Product Tour

PerfectServe unifies your secure messages and calls across care teams, including a search directory and real-time physician schedule updates.

Care Team Messaging – Desktop

Managing and Call Routing – Mobile

Monitor Mode – Desktop

Unified Clinical Directory

Healthcare Communication Made Easy

Customized Algorithms

We compile and maintain all the workflow rules, call schedules, and contact preferences for every workgroup, practice, and care team member.
Targeted Coordination

Never worry about figuring out who’s on call. With guided workflows, Dynamic Intelligent Routing reliably connects you to the right person who can take action at that moment.
Patient-Centered Access

All you need to know is the patient’s name. PerfectServe instantly shows and connects you to the team members caring for that patient at that time.
Multimodal

PerfectServe supports and unifies all devices (smartphones, web browsers, landline phones, VoIP devices, pagers) and modalities (text, call, video).
Responsive Escalation

PerfectServe knows when the recipient has read a message. Unread messages automatically escalate based on defined protocols to ensure no communication is missed.
Advanced Search

Easily connect with any member on the PerfectServe platform inside your organization and across your healthcare ecosystem.

Drive System-Wide Outcomes

13 sec

Reduced Time to Contact On-Call Providers from Eight Minutes

82%

Reduction in Time Spent Managing Schedules

73%

Improvement on Rapid Response Times

+2.3 pts

Increase in HCAHPS Hospital Rating

42%

Improvement in Average Acknowledgement Time for Critical Lab Results

+$680k

Annual Savings After Replacing Pagers and Answering Services

Integrate with Clinical and IT Platforms

Improve speed to care by connecting your healthcare communication platform with key clinical, IT, and telecom systems.

Emergency Alert and Mass Notification System

Deliver critical information to your entire team on the same platform they trust for clinical communication, ensuring no delays in emergent situations.

  • Simultaneously notify up to 10,000 staff about weather events, active shooters, power outages, and other critical scenarios.
  • Send alerts via push notification, SMS, page, or browser alert.
  • Customize message templates and alert settings (e.g., send an alert silently) for fast and reliable activation.
  • Bypass “Do Not Disturb” and offline settings for vital alerts.
  • Confirm messages are seen with read receipts.
  • Operates on Wi-Fi or cellular networks during outages.
Blog

Healthcare Messaging: How Dynamic Intelligent Routing Works

Put Time Back on Your Side

What is PerfectServe? from PerfectServe on Vimeo.

“Making it easier and faster for our care teams to connect with each other is vitally important. The impact of this embedded tool made a huge difference.”

Dr. J. Clay Callison

Pulmonologist, Vice President, and CMIO
The University of Tennessee Medical Center

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