Nurse Communication and Care Coordination Software

PerfectServe’s clinical collaboration solution for nurses enables fast, efficient communication that enhances care and improves the patient experience.

Send HIPAA compliant secure messages and calls with one click

Nurses often experience frustrating delays when contacting other medical providers about their patients. PerfectServe solves this problem with a unified directory including every person, team, and department in the hospital. Call schedules and patient assignments update automatically, so your secure healthcare communications always reach the appropriate clinician.

Integrate secure communications with nurse call, alert and alarm notifications

Centralize communication across multiple systems onto a single platform to simplify clinical workflow while eliminating extraneous noise. Nurses receive alerts on their mobile devices and web apps, where they can accept, escalate for assistance, or call back to speak with the patient. Reduce nursing interruptions and improve patient satisfaction by automating your alert and alarm workflows.

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Send and receive messages within the EHR

PerfectServe tightly integrates with your EHR on both desktop computers and smartphones. Send and receive messages directly from the patient chart without the need to sign-in to another application.

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Shorten communication cycles and reduce care delays

Receive call-backs 68% faster with PerfectServe’s clinical collaboration platform. Timestamps let you know when physicians and care team members receive and read messages; if an urgent message is not addressed quickly, it is automatically escalated to another provider.

“PerfectServe has changed contacting physicians from a 10-step process to a one-step process.”

– Tim Horttor, BSN, RN, CCRN, Orange Coast Memorial

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Reduce readmissions and optimize post-discharge follow-up

Patient engagement after discharge is an effective strategy to reduce readmissions, yet calling each patient is time consuming and ineffective. The PerfectServe platform streamlines this process with automated text messages, helping you reach at least 75% of patients immediately. Dashboards help nurses prioritize follow-up with patients that require additional support or cannot be reached by text, saving time and reducing readmissions by 30%!

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Collaborate with the care team from any smartphone or mobile device

Nurse mobility is the key to efficiency in today’s fast-paced care environment. PerfectServe drives clinical information — including patient safety notifications and care team messaging — to smartphones, making it easy to collaborate from any location.

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Reduce interruptions with prioritized notifications

PerfectServe prioritizes nurse notifications to reduce distractions from clinically-irrelevant alarms, non-urgent messages and overhead paging, which is an effective measure in reducing medication errors. A quieter environment also contributes to a better patient experience, a key component of HCAHPS scores.

Mobilize rapid response teams faster and more efficiently

One click activates multiple care team members to respond to various emergencies like code blue, STEMI, sepsis and stroke alerts. Simultaneous notification of the correct on-call provider and appropriate team members optimizes response time. Leaders use analytics to measure performance and drive quality improvement initiatives.

Read St. John’s Story

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