Hospitals & Health Systems

How To Reduce Readmissions by Optimizing Appointment Scheduling

Background As part of its efforts to reduce readmissions and post-procedural complications that could lead to invasive open-heart surgery, the…

How to Save Time and Reduce Errors by Integrating Scheduling and Payroll Systems

In August of 2019, a large health system with 180+ hospitals and 2,300+ post-acute sites of care implemented PerfectServe’s Lightning…

Eliminating Overhead Pages to Drive Higher Productivity & Happier Staff

Challenge Reducing noise in a hospital can have a positive effect on staff productivity and patient satisfaction, which are key…

Enhancing Provider Satisfaction with Advanced Physician Scheduling Software

Background Ontario-based Clear Medical Imaging offers a wide range of diagnostic imaging services, with more than 100 medical and administrative…

Perfectserve Helps Hospital Manage Risk and Improve Patient Safety

Background St. Rita’s Medical Center serves a 10-county area in northwestern Ohio and is the largest hospital in a 70…

Eliminating Delays in Consultant Care to Optimize Patient Care

Munroe Regional Medical Center (MRMC) had a long history of prioritizing performance improvement initiatives. Leaders at the 421-bed, not-for-profit community…

Using Team Alerts to Reduce Time to Treatment for Acute Stroke Patients

Background Strokes occur frequently in the United States, with more than 795,000 people suffering a new or repeat stroke each…

Automating ED Call Schedules to Drive Real-Time Awareness

Background Nowhere is the on-call schedule more challenging than in an Emergency Department (ED). By definition, every case is an…

Improving Call Center Workflows with PerfectServe’s Cloud-Based Operator Console

Background A Midwest healthcare system is home to multiple care facilities and 500-plus employees. Its main hospital center includes a…

Patient-Centered Approach Simplifies Complex Resident Communication Workflows

Established more than 160 years ago in Toledo, Ohio, Mercy Health St. Vincent Medical Center is the critical care regional…