Clinical Communication & Collaboration

Automating ED Call Schedules to Drive Real-Time Awareness

Background Nowhere is the on-call schedule more challenging than in an Emergency Department (ED). By definition, every case is an…

Improving Call Center Workflows with PerfectServe’s Cloud-Based Operator Console

Background A Midwest healthcare system is home to multiple care facilities and 500-plus employees. Its main hospital center includes a…

Patient-Centered Approach Simplifies Complex Resident Communication Workflows

Established more than 160 years ago in Toledo, Ohio, Mercy Health St. Vincent Medical Center is the critical care regional…

Health System Implements Best Practices for Clinical Communication Governance

Challenges In 2017, Carilion Clinic noticed their clinicians were texting through unsecured means, creating the need for a HIPAAcompliant communication…

Bridging Communication Gaps Through Smartphone Adoption

Recognized as a leader in superb healthcare delivery and one of the nation’s premier healthcare training institutions, Hennepin Healthcare is…

Advanced Clinical Collaboration Drives System-Wide Outcomes at Leading Orthopedic Hospital

Introduction Based in New York City with locations in Long Island, New Jersey, and Connecticut, Hospital for Special Surgery (HSS)…

Health System Enhances Patient & Provider Experiences with Better Clinical Communication

Prisma Health Upstate—formerly known as Greenville Health System—is a health system with eight inpatient hospitals and more than 100 outpatient…

Embedding PerfectServe in the EHR Improves Communication Efficiency

The University of Tennessee Medical Center (UTMC) is East Tennessee’s only academic medical center and Level I trauma center. With…

How a Critical Healthcare Solution Go-Live Goes Virtual

McLaren Health Care is a $6 billion health system committed to quality, evidence-based patient care, and cost efficiency. The McLaren…

Cutting Readmissions by 32% with Provider-to-Patient Texting

Park Nicollet Methodist Hospital is a 400-bed facility in St. Louis Park, Minnesota renowned for high-quality patient care, medical expertise,…