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Why PerfectServe
FAQ
Nurses of Note
PerfectServe Unite
Are non-urgent calls eating up your doctor’s time?
Not every overnight call needs to be handled immediately. Keep the urgent ones a priority and save the 80% of non-urgent calls for the next day.
Clinicians Carry Heavy Burdens
Handling Consults
Listening, taking notes, and charting—all part of a physician’s time with patients. They have limited time each day, which impacts:
- Patient volumes
- Patient satisfaction
- Clinician burnout
Treating and Diagnosing
Thinking about the patient’s needs and history adds a mental load, taking extra time for the doctor.
- Collaborating with other clinicians
- Accessing up-to-date medical knowledge
- Referring to other specialists as needed
Taking Real Time “Off”
Most answering services rely on poorly trained live agents, often mishandling calls:
- Non-urgent calls not going to admin
- Pinging the off-call doctor with an urgent message
- Consult request while being off-call
⭐⭐⭐⭐⭐
“The process of utilizing the after-hour call service for our OBGYN office provided by PerfectServe has been incredibly easy and smooth, allowing us to efficiently handle patient calls outside of regular office hours.”
Jaylee Campos
Office Coordinator
Women’s Health Associates
⭐⭐⭐⭐⭐
“What’s really great about PerfectServe is, when a patient calls in, it’s all automated. So you not only get the phone number, but you get the patient’s voice message as well. I get all the messages and have no problems. I absolutely, positively love it!”
Pam Beers
Office Manager
Private Psychiatric Practice
Next Steps for Your Practice
Step 1Meet with a PerfectServe specialist to see how it works, and get a custom quote.
Step 2No surprise billing! Sign a flat-rate, monthly contract with a one-time implementation fee that can be canceled any time—we only ask for a 30-day heads up before termination.
Step 3A dedicated implementation specialist will build your custom call flow tree, including office hours, holidays, patient instructions, and more!
Step 4Ongoing 24/7 customer support for updates or changes you may need.
FAQ
How long does a demo take? 
A demo with PerfectServe typically lasts about 20-30 minutes. Schedule one now to see how our solutions can benefit your organization.
Don’t have time? See how to make your medical answering service work for you, or click-through a product tour to see how the secure messaging app works.
Can you do daytime routing too?
Yes, PerfectServe’s Dynamic Intelligent Routing® handles communication based on various factors, including the time of day. This ensures that messages are accurately routed to the right person, whether it’s during the day or after hours. It’s fully customizable.
Do you support pagers?
We offer a virtual pager system that allows doctors to use their smartphones as powerful communication tools, retaining the reliability of traditional pagers. Our system can accurately route to a physical pager if clinicians still insist on it.
How much does it cost?
We offer a flat-rate, monthly price option based on your location, complexity, and specific needs. No surcharges or minute-by-minute billing. There are a few levers that will determine pricing, so it’s hard to give you a specific number. We factor in which hospitals you might be affiliated with, how many providers you will need on the platform, how long you would like to commit to, and if you want any of our additional features.
This is something we can easily discuss during a simple call.
Do you only work with large health systems, or small practices too?
We work with medical groups of all sizes, from 1 provider practices up to large, multi-specialty and large-staffed healthcare systems. We customize call flows and schedules based on your specific needs. We can grow with your healthcare practice.
As a bonus, if you’re affiliated with or know a local hospital that uses PerfectServe, getting your medical practice on board may improve the efficiency of your workflows and callbacks. For example, the hospital can reach the on-call clinician or lab and receive a timely update.
Is PerfectServe HIPAA-compliant and secure?
While there’s no such thing as a HIPAA-compliant app, PerfectServe is a comprehensive, secure platform that enables you to implement an effective HIPAA-compliant communication strategy across your organization. See how we make trust and security a priority.
