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Today’s healthcare delivery landscape is changing rapidly. With healthcare reform legislation and healthcare payment reform at the forefront, more emphasis is being placed on efficient coordination of care across settings and ensuring access to care. Effective communications within and among the care team are essential to safe, high quality care, efficient care coordination and access management.
This paper examines the experience of one hospital, St. Joseph’s Medical Center of Stockton, California, and its initial implementation of the PerfectServe clinical communications platform.