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In the shift to a value-based care model, healthcare organizations are looking for ways to improve quality outcomes across the spectrum of care while also reducing costs. Proactive healthcare systems are focusing on patient-centric metrics including readmissions, referral leakage, patient no-shows, care plan adherence, and patient satisfaction scores. In this new model, providers must also consider patient experience and look beyond the hospital door when it comes to ensuring positive patient outcomes. The average cost per patient, per readmission is $14,400&,dash;and depending on the diagnosis, one readmission can cost as much as $19k.1
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