Miriam Halimi, JD, DNP, MBA, RN-BC

Senior Vice President, Client Services

Miriam Halimi is the Senior Vice President of Client Services at PerfectServe and a key member of the company’s senior leadership team. She leads a team of nearly 60 professionals responsible for executing and implementing PerfectServe’s solutions for both new and existing customers. Her team brings years of deep expertise in PerfectServe’s best practices, helping healthcare organizations strategically deploy the company’s communication and scheduling technology to drive transformation.

The Client Services team is made up of four specialized groups—scheduling, clinical communication and collaboration, integrations, and group practice—who work together to deliver tailored implementations that reflect each organization’s needs. From early discovery conversations through go-live, Halimi’s team focuses on understanding each organization’s current state, what they hope to achieve, and how PerfectServe can help them get there. They develop thoughtful statements of work, align on shared objectives, and guide organizations through operational changes that improve workflows, communication, and efficiency.

Halimi also plays an active customer-facing role, meeting regularly with executive sponsors and conducting project check-ins to ensure successful outcomes. Her collaboration extends across departments, supporting sales enablement and partnering closely with the product team to align future innovations with market needs.

Prior to joining PerfectServe, Halimi served as Vice President and Chief Nursing Innovation Officer at Baptist Health in Jacksonville, where she led transformative initiatives, including the implementation of PerfectServe. She also held the role of Chief Nursing Informatics Officer at Baptist, where she worked with clinicians and IT leaders to implement technologies that advanced patient outcomes and healthcare delivery.

With over 20 years of experience as a registered nurse and 15 years as an informaticist, Halimi brings a unique and invaluable perspective to her leadership. She’s a passionate advocate for using technology to support clinicians, streamline workflows, and improve care delivery.

Dr. Halimi holds a JD from the University of Detroit Mercy Law School, a DNP and MSN from the University of Maryland, and an MBA from the University of Baltimore. She is also a member of the Florida Organization for Nurse Executives.