Pager Solutions for Providers

Our HIPAA-compliant secure texting solution allows healthcare teams to share Protected Health Information (PHI) instantly and securely.

Groups can be created by administrators and individuals to speed up care coordination or send out enterprise broadcasts.

Users can forward their inbox when they’re not available. High priority unread messages can automatically escalate to backup users.

Create message templates for common activities such as orders and admissions to improve the quality of communications.

Send and track patient care task assignments all the way to completion.

Securely send images, voice recordings, and videos with ease.

Track the status of individual messages and whether a user has received or read them.

Give messages an urgent status and create unique ringtones and delivery options so recipients read and respond to them first.

Set up custom responses that indicate your current status or to filter out noise and messages that are not high priority.

Instantly see your organization’s entire directory by role, title, or department. Seamlessly works with your existing directory service such as Microsoft Active Directory.

IT administrators can set the lifespan of messages such that they’re deleted from a user’s device after a set period of time.

Use a dedicated pager number specifically for work-related messages. Pager numbers can be assigned to individuals and groups.

All voice messages from patients and other medical providers are automatically transcribed and sent to the recipient as audio messages.

Messages can be linked to specific patients from both the web console and the mobile application. Patient information is automatically populated from an EHR system’s ADT feed.

Allow providers to protect their personal phone numbers. When they call a patient or other healthcare provider back, the number for your practice or hospital is displayed, and the call details or actual callback can be recorded.

PerfectServe’s pager replacement system will send a secure text or phone a user to deliver a message if they have no mobile data connection, ensuring reliable delivery.

Avoid calls or text messages to off-duty physicians by using call schedules and routing rules.

Create policies to ensure priority messages that go unanswered will be automatically escalated to a backup team member within a defined timeframe.

An override feature ensures that important messages provide audio alerts regardless of a user’s Do Not Disturb settings.

Set up a local toll-free number and create intelligent routing rules to multiple phone numbers, specific departments, offices, or after-hours call services.

Create interactive voice responses that intuitively guide an inbound caller to the right person within your organization each and every time.

Easily create and configure provider on-call schedules and message routing rules. This ensures that they only receive priority or important phone calls and messages when off duty.

Designed to facilitate the complexity of after-hours medical call coverage, PerfectServe simplifies how inbound calls and messages are routed based on availability, on-call schedules, and contact preferences so that no patient call is ever dropped.