PerfectServe Chief Innovation Officer Ben Moore Talks ROI for AI

Artificial intelligence is all the rage in health IT, but the question at the top of everybody’s mind hints at one of the underlying challenges with the age of AI: Where’s the ROI?

This is not to say that AI solutions are bereft of tangible ROI, but as with other technologies that experience a meteoric rise in popularity in an abbreviated window of time, it can be hard to separate the legitimately good technology from the technology that seems promising but isn’t necessarily proven in the real world.

Healthcare IT Today reached out to their audience of experts to see how health IT vendors are thinking about clinical, operational, and financial return on investment for AI initiatives, and our very own Ben Moore was included in the roundup of answers. Ben talks about the kind of day-to-day operational friction that clinicians experience, why AI agents can help them overcome this friction, and how PerfectServe is thinking about metrics to define ROI.

Read the full story at Healthcare IT Today.