Hospitals & Health Systems

Eliminating Overhead Pages to Drive Higher Productivity & Happier Staff

Challenge Reducing noise in a hospital can have a positive effect on staff productivity and patient satisfaction, which are key…

Enhancing Provider Satisfaction with Advanced Physician Scheduling Software

Background Ontario-based Clear Medical Imaging offers a wide range of diagnostic imaging services, with more than 100 medical and administrative…

Managing Risk and Improving Patient Safety with Advanced Clinical Communication

Background Time to treatment is critical when dealing with stroke patients. That’s why St. Rita’s Medical Center, the largest hospital…

Eliminating Delays in Consultant Care to Optimize Patient Care

Munroe Regional Medical Center (MRMC) had a long history of prioritizing performance improvement initiatives. Leaders at the 421-bed, not-for-profit community…

Using Team Alerts to Reduce Time to Treatment for Acute Stroke Patients

Background Strokes occur frequently in the United States, with more than 795,000 people suffering a new or repeat stroke each…

Automating ED Call Schedules to Drive Real-Time Awareness

Background Nowhere is the on-call schedule more challenging than in an Emergency Department (ED). By definition, every case is an…

Improving Call Center Workflows with PerfectServe’s Cloud-Based Operator Console

Background A Midwest healthcare system is home to multiple care facilities and 500-plus employees. Its main hospital center includes a…

Patient-Centered Approach Simplifies Complex Resident Communication Workflows

Established more than 160 years ago in Toledo, Ohio, Mercy Health St. Vincent Medical Center is the critical care regional…

Anesthesia Department Boosts Physician Satisfaction by 30% with Optimized Scheduling

Ochsner Health is driven by innovation, from pioneering new treatments to deploying emerging technologies to performing groundbreaking research. The organization…

Health System Implements Best Practices for Clinical Communication Governance

Challenges In 2017, Carilion Clinic noticed their clinicians were texting through unsecured means, creating the need for a HIPAAcompliant communication…