Hospitals and Health Systems

Operating Room Management: Scheduling and OR Efficiency

Operating rooms (ORs) account for roughly 60% of a hospital’s revenue,1 but they also represent the largest hospital cost category.2 As a…

How Outdated On-Call Scheduling is Hurting Your Hospital

Whether your hospital lacks on-call scheduling technology or manages physician schedules manually, poor on-call scheduling wastes the valuable time of your clinical…

Ochsner Health Drives Physician Engagement, Reduces Burnout With Better Schedule Management

The subject of healthcare burnout is not new. In fact, according to the KLAS “Clinician Burnout 2021” report¹ published in December, burnout levels…

Hospital Call Center Software: How to Solve the Top 3 Issues

Hospital Call Center Software – Why is it Valuable? Hospital call center software is a valuable part of the facility’s communication…

How Bedside Manner Improves Patient Recovery

What is Bedside Manner? We could try the approach from “Scrubs” and dump kittens on patients—but there are probably better…

4 Ways to Modernize the Hospital Call Center

By: Jessica Levco NOTE: This article originally appeared in the December 2022 issue of Healthcare Contact Center Times. Even though hospital…