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“By all accounts, this project has been a major success, to the point that metrics from this remote go-live phase have outperformed metrics from several of the prior four phases.”
In the final stage of a five-part project, visitation restrictions imposed during the COVID-19 pandemic forced PerfectServe to execute the first-ever virtual go-live of its clinical communication and collaboration (CC&C) platform at four 200- to 300-bed hospitals within the Michigan-based McLaren Health Care system. Read more to see how the project became a major success after the PerfectServe and McLaren teams worked together to redesign the implementation process for remote-only interaction.