Kelly Conklin, MSN, CENP
VP and Chief Clinical Officer
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“As more patients indicate their willingness to switch providers in search of a better experience, implementing an effective patient engagement strategy is key.”
Provider organizations across the country have dramatically ramped up their patient engagement efforts in 2020. Kelly Conklin, PerfectServe’s Chief Clinical Officer, wrote about this subject for Electronic Health Reporter in an article titled, “Connecting Throughout the Patient Journey.” More and more, patients are comparing their healthcare experiences to the experiences they have in consumer or retail settings, where technology is frequently used to provide a dose of convenience to any number of processes. Read this piece to learn more about meaningful communication with patients and how the care journey can be enhanced every step of the way with the right patient engagement strategy.