A unified healthcare communication and scheduling platform to improve patient care, enhance provider satisfaction, and give time back to nurses.
When providers lack the clear, fast communication they need to collaborate effectively:
- The entire treatment process risks being delayed, and lengths of stay are often extended due to slow communication cycle times between providers.
- Patient safety decreases, making things like medical errors and readmissions more likely while also exposing your organization to financial risk.
- Nurses waste precious time tracking down physicians to share or retrieve information.
- A dangerous disconnect is created between home care patients and their caregivers.
On top of all that, providers become frustrated when poor communication hinders them from performing at the top of their license, contributing to feelings of burnout—a serious issue affecting 55% of frontline healthcare workers that has been greatly exacerbated by the COVID-19 pandemic.
PerfectServe Unite is on a mission to change all of that.
We eliminate variability to enable the instant communication your team needs to offer the best care for your patients and the highest satisfaction for your team.
It All Starts With Scheduling
When schedules are incomplete, unbalanced, and difficult to manage, communication suffers. Your team can’t communicate effectively if they’re constantly forced to reference the EHR, whiteboards, binders, intranet sites, and phone lists.
Think about it. How many hours do nurses waste tracking down the right on-call physician? When a critical lab result comes in, how long before the attending physician knows it’s ready?
It’s not your administrators’ fault. They’re doing their best, but the scheduling system slows them down. They need a faster method for creating schedules that enables communication rather than impeding it.
Provider Scheduling Powered by Lightning Bolt™
PerfectServe Unite’s Clinical Collaboration solution comes with native on-call scheduling capability built right in. But for some organizations, scheduling needs require a higher level of functionality and sophistication.
That’s why we offer our industry-leading Provider Scheduling solution.
With Provider Scheduling, your administrators don’t have to spend their days accounting for hundreds of rules, preferences, and time-off requests for every provider group. The scheduling process takes only a matter of hours.
Our sophisticated machine-learning algorithms automatically generate gap-free schedules that allow providers to swap shifts from any device, showing all changes in real-time from desktop and mobile applications.
And since everything is managed on one platform, there’s no need to shuffle between different programs or juggle unique scheduling requirements for various departments.
Provider Scheduling is the single source of truth your organization can count on to help balance operational needs with growing patient demand.
Communication with Intelligent Routing
Real-time, optimized schedules serve as the foundation for PerfectServe Unite’s Dynamic Intelligent Routing®—the industry’s most capable rules engine.
It solves communication workflows that other solutions up by accounting for variables like time, day, urgency, service line, and contact preferences, making sure all messages are instantly delivered regardless of circumstance.
No matter who’s scheduled, who’s available, or how the schedule might have changed, all calls, texts, and notifications are sent instantly to someone who’s able to respond and take action.
For instance, a surgeon can designate her PA to receive urgent messages while in surgery. If the PA happens to be unavailable when a message is sent, it will be delivered to his colleague instead. And all non-urgent communication will be held until the surgeon is out of the OR.
Having an integrated, real-time schedule means PerfectServe Unite instantly knows who’s working, whether or not they are available, and how they prefer to receive communication.
And the whole process only takes a few seconds.
Moving Beyond the Walls of the Hospital
So you’ve got optimized schedules and a powerful rules engine that drives accurate communication. That’s a great start, but to meet the evolving needs and expectations of patients and providers, a platform like this needs to extend beyond the walls of the hospital.
The amount of communication surrounding acute care patients is vast and understandably garners much of the focus. But patient care also happens in provider offices, ambulatory surgery centers, outpatient lab and diagnostic centers, and even patients’ homes. If your technology can’t flexibly support care across all of these locations, it’s no longer good enough.
With Unite, PerfectServe is bringing all of its assets together to fundamentally transform healthcare communication by quickly and effectively connecting people—physicians, nurses, ancillary staff, patients, and patients’ families—without bounds.
Patient at the Center
Patients and their families should always be at the center of the care process. Optimizing care should involve engaging the patient in many meaningful ways, both scheduled and unscheduled.
PerfectServe Unite offers a variety of patient engagement methods that make it quick, secure, and easy to maintain consistent communication between provider and patient: virtual appointments via video, text updates to family, automated appointment reminders and post-encounter follow-ups, calls that mask the provider’s cell phone number to protect privacy, and more.
More importantly, Unite also ensures that when something isn’t going well, the appropriate care team member is immediately notified.
Engaging your patients in their care is vital. Bringing your care teams into the communication process to proactively engage and circumvent poor outcomes created by delays in care is essential. Keeping it all in the same platform for all types of communications is simply … smart.
Bringing Joy Back to Caregivers
When you put these pieces together, the result is technology that enables doctors, nurses, and all other care team members to do their jobs without the roadblocks, delays, and frustrations that have been part of care delivery for far too long.
And for patients, the care process becomes more interactive and accessible than ever before. No matter the issue at hand, seeking care can be frightening and confusing, and this is made worse when communication between patient and provider is difficult or infrequent.
PerfectServe Unite removes barriers and challenges that have long been a hindrance to optimal outcomes. We want to bring joy back to caregivers so they can focus on what they do best—providing excellent care for patients.
A Single, Standardized Platform
Instead of cumbersome workflows across dozens of disparate applications, PerfectServe Unite provides an end-to-end platform for all of your provider scheduling and communication needs, featuring four integrated solutions:
- Providers can instantly communicate and coordinate care across all departments, including acute care sites, ambulatory facilities, and call centers. PerfectServe Unite can also be embedded with your EHR with no loss of functionality.
- Our scheduling solution optimizes resources and ensures proper staffing levels across your organization. Schedules are equitable and gap-free, and providers can request time off or swap shifts from any device with all changes shown in real-time.
- Providers can engage with patients and their families throughout the treatment process with offerings like a pre-appointment virtual waiting room (including curbside check-in), built-in video visits, follow-up surveys, family updates, and more.
- Whether during or after office hours, our automated answering service solution uses dependable call and message routing, provider settings, and on-call schedules to direct all communication to the right place. Improve provider satisfaction and give patients at your medical practice an easier, more reliable point of access with an intuitive platform that streamlines communication and automates time-consuming manual tasks.
To help you get the most from all that PerfectServe Unite has to offer, we’ve developed a unique and highly effective methodology to get as many users on the platform as possible.
We’ve found that a human-centered approach is the most effective way to ensure a successful implementation. That’s why we meet with every provider individually—we take the time to answer their questions, address their individual concerns, and walk them through the registration process.