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How Dynamic Intelligent Routing® Works

Real-time message delivery in 3 dynamic steps.

Step 1 – Accurate Clinician Schedules

Create physician schedules based on their preferences, factoring in holidays, weekends, and time off. Help nurses and medical staff know is actually on call for updates, and if the medical office is open or closed for a specific day.
Physician scheduling calendar showing a day shift and a night shift

Step 2 – Efficient Call Routing

Build call flows with clear instructions for patients and other clinicians when they call in. Callers self-select the prompts they hear, and the message goes to the correct on-call doctor or admin inbox for later follow up.
Voicemail prompt for urgent calls only, non-urgent matters handled during office hours, thank you for calling, goodbye

Step 3 – Secure Messaging

Urgent and non-urgent calls get filtered to where they need to go, and the secure app allows you to forward or text other clinicians and care team members in a pinch.
Secure messaging app showing a request to call back and confirm medications
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What Medical Professionals Are Saying

Our nurses have always prided themselves on providing the best patient care, so their excellence was never in question, but working with PerfectServe to streamline so many of their clinical workflows and unlock new efficiencies in the care delivery process has been a tremendous satisfier for the whole team.

Working with PerfectServe to streamline so many of their clinical workflows and unlock new efficiencies in the care delivery process has been a tremendous satisfier for the whole team.
A tremendous satisfier for the whole team.
Sue Armentrout
VP of Nursing Informatics, Clinical Technology, and Evidence-Based Practice,
Bon Secours Mercy Health

Our nurses have always prided themselves on providing the best patient care, so their excellence was never in question, but working with PerfectServe to streamline so many of their clinical workflows and unlock new efficiencies in the care delivery process has been a tremendous satisfier for the whole team.

Working with PerfectServe to streamline so many of their clinical workflows and unlock new efficiencies in the care delivery process has been a tremendous satisfier for the whole team.
A tremendous satisfier for the whole team.
Sue Armentrout
VP of Nursing Informatics, Clinical Technology, and Evidence-Based Practice,
Bon Secours Mercy Health

Our nurses have always prided themselves on providing the best patient care, so their excellence was never in question, but working with PerfectServe to streamline so many of their clinical workflows and unlock new efficiencies in the care delivery process has been a tremendous satisfier for the whole team.

Working with PerfectServe to streamline so many of their clinical workflows and unlock new efficiencies in the care delivery process has been a tremendous satisfier for the whole team.
A tremendous satisfier for the whole team.
Sue Armentrout
VP of Nursing Informatics, Clinical Technology, and Evidence-Based Practice,
Bon Secours Mercy Health