Communicating [with outside facilities] has never been easier
Connect Messaging gives your team one secure, documented message thread with any outside facility, practice, or care partner, with no PerfectServe license required on their end.
One secure connection between your organization and the outside care partners you work with
When your team needs to reach an outside facility, Connect Messaging sends them straight into a documented, HIPAA-compliant thread. No PerfectServe license or app download required, no IT project on their end.
Secure two-way messaging
No license required on their end
Same inbox your team already uses
Dynamic routing
Admin controls
Full audit trail
Built for both sides of the conversation
Your licensed team
External care partner
IT and admin leaders
What this replaces
Nothing to install, nothing to manage
Outside care partners self-register in minutes. Your team configures facilities and access through tools you already use. Connect Messaging extends your existing PerfectServe relationship without a complex new deployment.
Questions asked before every demo
What does Lightning Bolt customer support look like?
TPMG has a team of Lightning Bolt consultants and customer success resources dedicated to their success and available to help with schedules, refining rules, establishing integrations. We also offer 24/7/365 support via our Help Desk.
What does implementation look like?
PerfectServe has deployed Lightning Bolt for many groups at TPMG, so implementation is simple. Your dedicated implementation consultant will guide you through data gathering, training and configuration before go-live. Our implementation timeline typically runs 4-6 weeks, but pace can be adjusted based on admin availability.
Does Lightning Bolt integrate with ClinConnect?
Yes, Lightning Bolt integrates seamlessly with ClinConnect to provide on-call schedule visibility across regions and specialties. In addition, Lightning Bolt integrates with Microsoft Outlook. In total, PerfectServe supports over 250 integrations.
Are other groups at TPMG already using Lightning Bolt?
Yes, more than 13,000 staff at TPMG have their schedules on Lightning Bolt. If you’re wondering if a specific group you work with is already using us, shoot us a message and we can chat.
How does TPMG’s partnership with Lightning Bolt work?
TPMG has a regionally supported contract already in place with PerfectServe to facilitate convenient scheduling for physicians and other healthcare providers.
How does PerfectServe Operator Console compare with Spok and Amtelco?
Read our full comparison here.
What do customers say about Operator Console
For 2026, we had a 99% retention rate for Operator Console customers. The same customers gave us a 100% satisfaction score.
Which RHT strategic goals does PerfectServe support?
PerfectServe supports Technology Innovation (cloud-based communication and scheduling infrastructure), Workforce Development (scheduling tools that reduce burnout and improve retention), Sustainable Access (operator console and patient engagement tools that extend care reach), and Innovative Care Models (integrated communication workflows that enable team-based and virtual care).
How does my facility access RHT funds for PerfectServe?
RHT funds flow from CMS to participating states, which then allocate dollars to rural hospitals and health systems. If your state has an approved RHT plan, your facility may be eligible to direct a portion of that allocation toward qualified technology investments like PerfectServe.
Does PerfectServe qualify for Rural Health Transformation funding?
PerfectServe's clinical communication, physician scheduling, operator console, and patient engagement solutions align with the RHT program's technology innovation, workforce development, sustainable access, and innovative care goals. Qualification is determined at the state level based on your facility's approved transformation plan, but PerfectServe's product suite is designed to meet the criteria these plans prioritize.
Who is this for?
Any current PerfectServe Clinical Collaboration customer, regardless of care setting, that needs to communicate securely with an outside facility, practice, or care team that doesn't hold a PerfectServe license.
Does the outside facility need to buy a PerfectServe license?
No. Outside partners register with a facility code and access Connect Messaging through a browser. No license, app download, or software deployment required.
What does it cost?
$40 per facility per month, billed directly to the sponsoring organization. Outside facilities are never billed and never receive an invoice.
Does it work inside our existing PerfectServe inbox?
Yes. Messages from outside partners arrive in the same PerfectServe inbox your licensed users already use, with no new application to monitor.
How is patient information protected?
Structured messages, delivery tracking, read receipts, and a full audit trail of messages and sign-in activity support compliance and governance requirements.
What does implementation look like?
Outside partners self-register in minutes using a facility code. Administrators configure facilities and users through existing PerfectServe administration tools. No dedicated IT project is required.
Can any type of organization use this, not just hospitals?
Yes. Any current PerfectServe Clinical Collaboration customer can use Connect Messaging to extend secure communication to outside partners, regardless of care setting.
