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HCCT 2026
May 6, 2026
HCCT 2026 · 35th Annual Conference
Missed Us at HCCT?
We Can Still Connect.
We had a great time connecting with healthcare contact center leaders at HCCT 2026 in Atlanta. If we didn’t get a chance to meet, the conversation doesn’t have to end there. We’d love to show you what a cloud-based operator console built specifically for healthcare can do for your team.
We Were There
PerfectServe at HCCT 2026 – 35th Annual Conference
Atlanta, GA
June 3-5, 2026
35th
Annual Conference
Cloud
Operator Console
Why It Matters
Your Legacy System Is Costing You More Than You Think
On-premise operator consoles weren’t designed for today’s demands — multiple locations, workforce flexibility, and the integration complexity of a modern health system. If your team is still relying on aging hardware and paper on-call schedules, every day brings avoidable inefficiency, staffing constraints, and gaps in the patient experience.
PerfectServe’s cloud-based operator console was built specifically for hospitals and health systems. No proprietary hardware. No planned downtime for upgrades. Operators can work from anywhere — including during weather events or facility disruptions — while still having full access to real-time clinical directories, on-call schedules, and EHR data.
What’s Holding Your Contact Center Back?
- Hardware tied to a physical location, limiting remote work options
- Paper on-call schedules that operators must reference manually
- Siloed directories — no unified view of who’s available right now
- Emergency activations that require multiple steps and lookups
- Costly upgrade cycles and unplanned downtime
- No visibility into call queues, performance, or response times
What We Showed at HCCT
Purpose-Built for Healthcare Operator and Contact Centers
Every feature was designed with healthcare workflows in mind — not adapted from a generic call center platform.
Single-Click Team Activations
Instantly activate your STEMI, stroke, code, and rapid response teams without searching through directories or paper schedules.
Unified Clinical Directory
One real-time source for on-call providers, care teams, departments, and patients — updated automatically, no manual maintenance.
Cloud-Based, Hardware-Free
Operators can work from anywhere. No proprietary hardware, automatic updates, and 99.99% uptime — no planned downtime for upgrades.
Two-Way Messaging with Read Receipts
Move beyond one-way pages. Send messages with patient context attached and confirm delivery and acknowledgement in real time.
250+ EHR & System Integrations
Connects out-of-the-box with your EHR, scheduling platforms, PBX, telephony, nurse call, and clinical communication systems.
Reporting & Analytics
Visualize queue activity, call history, agent performance, and response metrics — so you can manage your team with real data.
Who Benefits
A Better Experience for Everyone in the Chain
IT Leaders
Simplify infrastructure. Reduce costs.
- No proprietary hardware to maintain
- Integrates with your existing tech stack
- Automatic data backup and storage
- Minimize downtime and unplanned outages
- Reduce total operational costs
Contact Center Managers
Attract, retain, and empower your team.
- Offer remote flexibility that reduces turnover
- Hire nationwide talent, not just local
- Maintain staffing during emergencies
- Decrease average response time
- Real-time visibility into agent performance
Patients & Callers
Faster access. Fewer transfers. Better experience.
- Shorter wait times in queue
- Routed to the right person faster
- Key information shared during transfers
- Consistent experience across all locations
- Emergencies activated with a single click
Let’s Connect
Didn’t Get a Chance to Talk? We’d Still Love to Connect.
HCCT brings together some of the most forward-thinking healthcare contact center leaders in the country, and the conversations we have there tend to be some of the most candid ones we’re a part of all year. If you were at the conference and we didn’t connect, or if you found your way here afterward, we’re glad you’re here.
Fill out the form and we’ll set up time to walk you through the product, talk through your current setup, and give you an honest picture of what moving to a cloud-based operator console could look like for your organization.