HCCT 2026

HCCT 2026 · Atlanta · June 3–5

Your Operator Console Belongs in the Cloud. Let’s Talk at HCCT.

PerfectServe is at Table 12 at the 35th Annual Healthcare Contact Center Conference. Come see how hospitals across the country are retiring legacy systems and moving to a cloud-based operator console built specifically for healthcare.

June 3–5, 2026

Atlanta Marriott Northwest

Exhibit Table 12

About the Conference

Healthcare Call & Contact Center’s 35th Annual Conference

June 3–5

Conference Dates

Atlanta, GA

Marriott NW at Galleria

Table 12

Find PerfectServe

35th

Annual Conference

Why It Matters

Your Legacy System Is Costing You More Than You Think

On-premise operator consoles weren’t designed for today’s demands — multiple locations, workforce flexibility, and the integration complexity of a modern health system. If your team is still relying on aging hardware and paper on-call schedules, every day brings avoidable inefficiency, staffing constraints, and gaps in the patient experience.

PerfectServe’s cloud-based operator console was built specifically for hospitals and health systems. No proprietary hardware. No planned downtime for upgrades. Operators can work from anywhere — including during weather events or facility disruptions — while still having full access to real-time clinical directories, on-call schedules, and EHR data.

What’s Holding Your Contact Center Back?

Hardware tied to a physical location, limiting remote work options
Paper on-call schedules that operators must reference manually
Siloed directories — no unified view of who’s available right now
Emergency activations that require multiple steps and lookups
Costly upgrade cycles and unplanned downtime
No visibility into call queues, performance, or response times

Reserve Your Spot

HCCT Fills Up Fast — Claim Your Time at Table 12 Now

Our exhibit schedule fills during the conference. If you’re attending HCCT 2026 and want dedicated time with our team — to see the product, ask your specific questions, and talk through what a transition from your current system would actually look like — reserve your spot now.

Whether you’re early in your evaluation or ready to make a move, 30 minutes at Table 12 could be the most valuable conversation you have in Atlanta.

Not attending HCCT? Request a demo instead →

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What You’ll See at Table 12

Purpose-Built for Healthcare Operator and Contact Centers

Every feature was designed with healthcare workflows in mind — not adapted from a generic call center platform.

Single-Click Team Activations

Instantly activate your STEMI, stroke, code, and rapid response teams without searching through directories or paper schedules.

Unified Clinical Directory

One real-time source for on-call providers, care teams, departments, and patients — updated automatically, no manual maintenance.

Cloud-Based, Hardware-Free

Operators can work from anywhere. No proprietary hardware, automatic updates, and 99.99% uptime — no planned downtime for upgrades.

Two-Way Messaging with Read Receipts

Move beyond one-way pages. Send messages with patient context attached and confirm delivery and acknowledgement in real time.

250+ EHR & System Integrations

Connects out-of-the-box with your EHR, scheduling platforms, PBX, telephony, nurse call, and clinical communication systems.

Reporting & Analytics

Visualize queue activity, call history, agent performance, and response metrics — so you can manage your team with real data.

Who Benefits

A Better Experience for Everyone in the Chain

IT Leaders

Simplify infrastructure. Reduce costs.

No proprietary hardware to maintain
Integrates with your existing tech stack
Automatic data backup and storage
Minimize downtime and unplanned outages
Reduce total operational costs

Contact Center Managers

Attract, retain, and empower your team.

Offer remote flexibility that reduces turnover
Hire nationwide talent, not just local
Maintain staffing during emergencies
Decrease average response time
Real-time visibility into agent performance

Patients & Callers

Faster access. Fewer transfers. Better experience.

Shorter wait times in queue
Routed to the right person faster
Key information shared during transfers
Consistent experience across all locations
Emergencies activated with a single click

Ready to see us in action?