Every vendor says secure. [We prove it.]
PerfectServe has carried protected health information for hospitals, health systems, and medical practices since 1997. Here are the controls, the certifications, and the evidence to show how we protect it.
Built to safeguard PHI at every step
Encrypted everywhere
Access on a need-to-know basis
A complete audit trail
Cloud-native, always current
A comprehensive, proven program
AI with guardrails in writing
A Business Associate Addendum with every customer
Security that holds up in practice
The controls above are our side of the story. Here's what customers say happened after they switched.
Now I have peace of mind knowing that our staff are HIPAA compliant. I am no longer worried about the possibility of staff sending non-secure SMS texts with patient information to our physicians.
Questions everyone asks first
What separates PerfectServe from every other platform on this list?
The clearest differentiator is that PerfectServe’s scheduling and communication systems share the same underlying data. When a schedule changes, routing updates automatically. That means no manual intervention, no lag, no staff member chasing down who’s actually on call. Most platforms on this list handle either scheduling or communication well. PerfectServe is built so the two functions inform each other in real time.
What results have PerfectServe customers seen?
Advocate Good Samaritan Hospital reported a 99% decrease in overhead physician pages, Hospital for Special Surgery cut rapid response times 73% (2:30 → 40 sec), and Munson Healthcare’s 7-hospital system retired 600 pagers (~$120K/yr saved) and cut 56,000 calls over 13 months.
How much does PerfectServe cost?
PerfectServe uses custom pricing based on organization size and the solutions you need, such as clinical communication, scheduling, operator console, or medical answering service. Request a demo for a quote tailored to your environment.
Can PerfectServe replace our pagers?
Yes. PerfectServe runs on the devices teams already use (smartphones, desktops, and VoIP phones) and can work alongside legacy pagers during a transition rather than forcing an overnight switch. Organizations commonly use it to retire pager fleets while keeping critical alerts reliable.
Does PerfectServe integrate with our EHR and existing systems?
Yes. PerfectServe integrates with Epic, Oracle Health (Cerner), and 270+ clinical systems, including nurse call and alerting platforms, lab and radiology systems, telephony providers, and pager networks. Messaging can be embedded directly in the EHR, so patient context travels with every on-call message and clinicians don’t switch between applications.
Is clinical communication software only for large hospitals?
No. The best platforms can scale from single-specialty clinics to large health systems. PerfectServe serves both 500+ hospitals and 30,000+ medical practices, using the same routing engine for acute and post-acute care settings.
Is PerfectServe HIPAA-compliant and secure?
Yes. PerfectServe is HIPAA compliant and SOC 2 compliant. Messages are encrypted at rest and in flight, every action is captured in a complete audit trail, and every covered entity receives a signed Business Associate Addendum before going live. See how we make trust and security a priority.
How long does a demo take?
A demo with PerfectServe typically lasts about 20-30 minutes. Schedule one now to see how our solutions can benefit your organization.
Don’t have time? Take a product tour of our solutions.
Do I need a special device to use PerfectServe?
No. PerfectServe works on your legacy devices, smartphones (including both BYOD and shared device models), VoIP and landline phones, desktops, and even pagers. No proprietary devices are required.
What is PerfectServe?
PerfectServe is a leading provider of technology that helps healthcare organizations communicate, coordinate real-time care delivery, and schedule their most valuable assets, including people, rooms, and even equipment. With our clinical communication, physician scheduling, operator console, and medical answering service solutions, we help our customers accelerate speed to care by ensuring the right people are in place at the right time to take action on important information related to patient care.
Is PerfectServe secure and HIPAA-compliant?
Yes. PerfectServe is HIPAA compliant and SOC 2 compliant, with AES-256 encryption at rest, TLS 1.2+ encryption in flight, full audit trails, and no locally cached PHI.
How does PerfectServe protect patient data?
Every message sent through PerfectServe is encrypted with AES-256 at rest and TLS 1.2 or higher in flight. All workflows are built to safeguard Protected Health Information (PHI), and every practice receives a signed Business Associate Addendum (BAA) before going live. Your on-call routing, secure messaging, and call transcriptions all operate within one HIPAA-compliant platform that prevents information gaps.
How is access controlled and how is PHI protected?
Access is governed by role-based controls, so an operator, a supervisor, and an administrator each see what their role requires. The platform is HIPAA-compliant, and PerfectServe executes a Business Associate Agreement with every covered entity.
What does the audit trail capture?
Every message, delivery event, and sign-in, by date, time, and user. It's always ready for a safety review or compliance check.
Does the AI learn from or retain our call data?
No. AI vendors are contractually prohibited from retaining PHI or using your calls for model training.
Does consolidating create single-vendor risk?
It's a fair question for any platform decision, but know that PerfectServe takes security very seriously. Our information security program is aligned with HIPAA, NIST CSF, SOC 2 Type II, and Cyber Essentials Plus. The program is documented, reviewed annually, and covers access control, network security, vulnerability and patch management, system logging and monitoring, incident response, change management, business continuity, third-party vendor security, and data classification.
Put us through your [security review]
Bring your questionnaire, your architecture questions, and your compliance team. We have been through this process with 500+ hospitals and 30,000+ practices, and we will walk yours through it too.