Savannah, Georgia-based Savannah Neurological Specialists (SNS) works with more than 50 advanced practice providers and physicians in a variety of neurological care specialties. After signing on with an answering service provider staffed with live agents, SNS started to experience significant problems. Average wait times for patients and referring providers were far too long, language barriers and a lack of medical training for agents resulted in transmission of inaccurate information, and providers often had to call patients back using their personal numbers, which exposed their private contact information.
These and other issues negatively impacted provider satisfaction and increased patient risk. By implementing PerfectServe’s Practice Communication solution, SNS saw a number of improvements, including:
- Enhanced communication workflows with fewer delays
- Improved information accuracy
- Increased provider confidence and privacy
- Improved patient calling experience
About the video: CEO Amy Knighton spoke about transitioning from their initial answering service to PerfectServe’s Practice Communication solution. Watch the video below to hear how Savannah Neurology Associates uses PerfectServe’s medical answering service to enhance communication workflows and improve the provider and patient experience.