Medical Answering Service for Efficient Clinics
PerfectServe helps practice managers and clinicians reduce disruptions from non-emergent messages by updating call routing so patients can reach the right person at the right time.
What a Modern Medical Answering Service Can Do for Your Practice
Read client success stories
Once we switched to y’all, it was very easy access for us. One, specifically because it’s an app that we can use. And we’re able to add on our nurses in case one of the providers is out for vacation.
As far as the staff goes, there's a place for messages. All the messages that come in overnight or after hours do not need to be routed to a provider for urgent addressing.
You don't have to go look for the piece of paper where you wrote the information. PerfectServe's message itself initially contains the patient's demographics, all in the initial notification that's HIPAA compliant.
Take a Product Tour
PerfectServe unifies your secure messages and calls across care teams, including a search directory and real-time physician schedule updates.
Receiving and Sending a Message
Placing and Returning Calls
On-Call Management – Desktop
On-Call Management – Mobile
More Than a Medical Answering Service
Why Doctors and Nurses Love It
Why Practice Managers Love It
What this audience asks first
Is my personal cell number ever shared with patients?
No. Patients see your office number, not your personal line, when you call or text back through PerfectServe.
What happens if I don't answer a call?
It escalates automatically to your backup or the next physician in your coverage plan.
Does the answering service know my specialty's rules?
Yes. Routing follows your specialty's rules, so urgent calls reach you with context and routine calls route to your admin team.
Can the system schedule APPs, nurses, technicians, or other staff?
Yes! Lightning Bolt is designed to schedule all types of healthcare staff, including advanced practice providers, nurses, and technicians. The system can handle different scheduling rules, shift patterns, and certification requirements for each role, making it ideal for comprehensive staff management.
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See it with [your team's] schedule and call flow
We'll show you how it runs on PerfectServe, with your teams, your sites and your EHR.