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Call Center
Retiring 600 Pagers and Cutting Call Volume by 56K Annually
Executive Summary Munson Healthcare’s 7-hospital system in northern Michigan was ready to retire its aging call center infrastructure, which relied…
Read More >>How To Streamline Patient Transfers with a Cloud-Based Operator Console
Background This health system serves communities across several states in the Southeast. They have 13,000 associates supporting six hospitals and…
Read More >>Driving Transfer Center Success with Intelligent Clinical Communication
Objective: Seamless Patient Transfers When the new WellStar Transfer Center in Atlanta went live, it was with a clear mission…
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