What changed when the message [got through|orchid]

Streamlining Nurse Communication Workflows with PerfectServe

MemorialCare Orange Coast Medical Center is a 218-bed, 1,279-employee hospital—the only nonprofit hospital in Fountain Valley. It was voted the #1 hospital in Orange County for four consecutive years (2017-2020) by Orange County Register readers and has received several U.S. News & World Report highperformance rankings.

Medical Group Uses Gradual Rollout of PerfectServe to Drive Results, High Adoption

Advocate Medical Group (AMG), a Chicago-based medical group with over 1,500 physicians and specialists at more than 200 different practice sites, opened a centralized contact center in February 2014 to provide 24/7/365 coverage for 500 physicians across 40 of their sites.

How an Accountable Care Organization Improved Transfers & Nurse-to-Physician Communication

Advocate Medical Group (AMG), a Chicago-based medical group with more than 200 practice sites, has a Managed Care Population Program (MCPP) as part of their Accountable Care Organization (ACO).

Large, Multi-Site Nephrology Practice Ditches Pagers and Streamlines Communication

Administrators of Balboa Nephrology, a large San Diego-area group practice with more than 20 locations and facilities, were aware that their organization’s clinical communications processes were in need of updating.

Elevating Patient Safety and Physician Satisfaction with Secure Care Team Collaboration

When the executive team of West Michigan’s Spectrum Health System, a 12-hospital network of more than 3,000 physicians and 30,000 employees, made the decision to implement PerfectServe’s secure care team collaboration system, Dr. Matthew Denenberg, who serves as Vice President of Medical Affairs (VPMA) of the system’s Helen DeVos Children’s hospital, said it was for all the right reasons.

Driving Transfer Center Success with Intelligent Clinical Communication

When the new WellStar Transfer Center in Atlanta went live, it was with a clear mission in mind: Enable physicians to communicate quickly, easily, and directly so that patient handoffs could be handled as seamlessly as possible.

Complex Practice Improves Clinical, After-Hours Communication with Custom Solution

“Before PerfectServe, we had a typical answering service. They were satisfactory— but they weren’t innovating.” That’s Matt West, Chief Operating Officer of Premier Surgical Associates. Premier is East Tennessee’s largest surgical provider, and its 28 physicians perform more than 15,000 general, vascular, bariatric, and oncology surgical procedures a year and see upwards of 1,000 patients in office visits each week.

How To Improve Provider Scheduling Operations with Automation

Streamlined Contacts, Process Transparency, and HIPAA Compliance at Half the Cost

A large hospitalist practice specializing in geriatric patients with ~50 practitioners and 100+ facilities, including primary care clinics, hospitals and medical centers, skilled nursing facilities, long-term care facilities, independent living residences, and short-term rehab centers.