PerfectServe is an integrated clinical communications platform that features secure messaging (both text and voice) with our proprietary Dynamic Intelligent Routing, which automatically identifies and immediately connects you with the correct care team member you need to reach at that moment in time. Our solution is proven to reduce communication cycle times and enable clinicians to speed time to treatment.

PerfectServe is more than just texting. Yes, our software and app deliver text messages to the care team. But we go beyond secure messaging to make sure your messages get to the correct clinician for the situation, even if you’re not sure exactly who that is at that moment. PerfectServe also escalates messages that are not answered automatically, so you don’t have to worry that your communications aren’t being received.

No. PerfectServe works on your legacy devices, smartphones, VoIP and landline phones, desktops, and even pagers. No special devices are required.

It depends! As an integrated system of applications, PerfectServe is a platform tailored to your clinical objectives. We build for your organization’s goals, so pricing is determined by the application modules you need and the size of your organization. Check out our licensing.

While there’s no such thing as a HIPAA-compliant app, PerfectServe is a comprehensive, secure platform that enables you to implement an effective HIPAA-compliant communications strategy across your organization.

When using PerfectServe, all numbers are hidden. Personal information received from participating clinicians is protected.

Physicians can take or make patient calls from any phone. As long as a physician returns or makes calls through the PerfectServe app, his/her privacy is maintained. Patients or other recipients see the physician office number instead of the personal cell phone number or home number. This capability also overcomes caller ID block.

PerfectServe purposefully built a platform that removes the hassle clinicians face every day when trying to connect with other care team members. It’s proven across 165 hospitals and 25,000 practices and post-acute care organizations. We seamlessly manage communication among more than 400,000 clinicians every day. Read what our customers have to say.

PerfectServe differs from all secure messaging/communication platforms with it’s proprietary Dynamic Intelligent Routing™ technology, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation. With every communication that occurs, PerfectServe analyzes the combination of real-time situational variables to ensure that the communication is delivered to the right physician or nurse or other care team member for the particular clinical situation at hand. This capability eliminates the need to search and struggle to find this information only to call the wrong person. By doing this, PerfectServe facilitates communication-driven workflows that enable time-sensitive, collaborative care delivery. Our cloud-based architecture is the only platform purposefully designed to transcend geographic and organizational barriers within healthcare to drive collaboration among all stakeholders and across all care settings. Our experienced technical and clinical consultants work closely with you to understand your patient-care workflow needs and to customize the solution to best meet those needs.

PerfectServe provides patient-centered real-time identification and access to the patient’s active care team. Any care team member responsible for providing care to the patient at that moment in time is listed and can easily be contacted in a single click.

PerfectServe has proven high-value integrations including the ability to leverage the data in the EHR and other applications to ensure that the information is delivered to the right care team member who needs it at that particular time. Moreover, PerfectServe is able to integrate with legacy VoIP phone devices, optimizing this substantial investment by sending secure text messages, generated with a smart device or the web application, directly to the VoIP device. In this way, care team members can immediately be apprised of a new message when mobile and providing care.

PerfectServe provides considerable flexibility for configuring and managing schedules. During implementation, all schedules are obtained from each practice and incorporated into the tailored Dynamic Intelligent Routing algorithm. This removes the need for any individual to find and refer to a schedule—wherever it may be kept—when attempting to identify the correct physician/practitioner to contact. Post implementation, when changes to schedules occur, PerfectServe provides an intuitive interface to allow office staff to easily and quickly make modifications.

Simply by requesting any desired reports, custom queries can be conducted by a dedicated account manager. PerfectServe is also able to include call schedule detail into reports. Frequently requested reports include Emergency Department (ED) Service Call report, Hours On Call Activity report, Hours on Call Summary report, On-Call Schedule History report and PHI Filter Audit Report.

PerfectServe’s Professional Services team is committed to delivering a successful implementation fostered by a holistic approach based on PMI implementation standards. We have experienced technical and clinical consultants who work closely with you to understand your patient-care workflow needs, including knowledgeable, experienced nurses who work in cooperation with clinical leaders to ensure the solution drives attainment of identified patient care initiatives, and technical experts who work directly with each physician group to build personalized algorithms to accelerate and sustain high adoption and process improvement.

When using PerfectServe, all numbers are hidden. Personal information received from participating clinicians is protected.

Physicians can take or make patient calls from any phone. As long as a physician returns or makes calls through the PerfectServe app, his/her privacy is maintained. Patients or other recipients see the physician office number instead of the personal cell phone number or home number. This capability also overcomes caller ID block.

PerfectServe protects physician and other practitioners’ time by ensuring that only the communications that are relevant to them and require their action are received, so they are not bombarded by erroneous and immaterial phone calls and messages from colleagues and care team members. Further, PerfectServe eliminates unnecessary interruptions, lost and delayed messages; facilitates more direct connection collaboration among physician colleagues and team-based care members; enables more efficient care coordination under alternate/episode-based (bundles, MACRA) payment models; and enhances the quality of care by enabling your physicians to speed time to treatment.

PerfectServe facilitates interdisciplinary collaboration among all care team members, across all care settings, because it provides nurses with the ability to easily identify and immediately connect with the right person for any given clinical situation. By eliminating the non-value-add activity associated with searching for whom to contact and how to do so, extended waiting for returned pages/calls and erroneously calling the wrong physician or other care team members, PerfectServe is able to ease the workload of the nurse and increase care team efficiency and productivity. Consequently, PerfectServe is proven to reduce communication cycle times resulting in eliminated care delays, faster care response time, decreased patient wait time, enhanced patient experience, expedited patient transitions and increased direct care time.

Only PerfectServe provides a single, secure unified communication architecture purpose-built to transcend geographic and organizational barriers to drive collaboration across all stakeholders (including the patient) across all care settings, inpatient, outpatient and post-acute facilities. Only PerfectServe can address more needs and problems across every area of care and stakeholder group while simplifying and standardizing communication applications, technologies and vendors; ensure high adoption to increase HIPAA compliance; support of a flexible mobile device strategy across any modality (e.g., secure text, voice call, voice message, pager, mobile app and web app; and deliver products as a hosted service without on-site hardware or software and required associated maintenance.

PerfectServe has two core escalation capabilities. First, notification escalation processes can notify the recipient of unacknowledged messages, and can be sent to multiple devices or end points simultaneously or in succession. Second, PerfectServe provides a backup escalation process to copy messages to other users if unacknowledged by previous recipients within a designated time frame. PerfectServe also has the ability to hold messages for future delivery.

PerfectServe is able to expedite care team collaboration using the care team web application alone—device independent—or using the web and legacy VoIP devices. Since PerfectServe has the unique capability to integrate with legacy VoIP phone devices, notification with the secure message in its entirety can be delivered to these devices while the care team member is mobile providing care. Because of this ability to enable a flexible device strategy, PerfectServe does not force a healthcare organization to prematurely move forward with a smart device purchase for nurses or the broader care team. Thus, allowing the care team smart device market to mature.

PerfectServe provides considerable flexibility for configuring and managing schedules. During implementation, all schedules are obtained from each practice and incorporated into the tailored Dynamic Intelligent Routing algorithm. This removes the need for any individual to find and refer to a schedule—wherever it may be kept—when attempting to identify the correct physician/practitioner to contact. Post implementation, when changes to schedules occur, PerfectServe provides an intuitive interface to allow office staff to easily and quickly make modifications.

Simply by requesting any desired reports, custom queries can be conducted by a dedicated account manager. PerfectServe is also able to include call schedule detail into reports. Frequently requested reports include Emergency Department (ED) Service Call report, Hours On Call Activity report, Hours on Call Summary report, On-Call Schedule History report and PHI Filter Audit Report.

When using PerfectServe, all numbers are hidden. Personal information received from participating clinicians is protected.

Physicians can take or make patient calls from any phone. As long as a physician returns or makes calls through the PerfectServe app, his/her privacy is maintained. Patients or other recipients see the physician office number instead of the personal cell phone number or home number. This capability also overcomes caller ID block.

PerfectServe protects physician and other practitioners’ time by ensuring that only the communications that are relevant to them and require their action are received, so they are not bombarded by erroneous and immaterial phone calls and messages from colleagues and care team members. Further, PerfectServe eliminates unnecessary interruptions, lost and delayed messages; facilitates more direct connection collaboration among physician colleagues and team-based care members; enables more efficient care coordination under alternate/episode-based (bundles, MACRA) payment models; and enhances the quality of care by enabling your physicians to speed time to treatment.

PerfectServe uniquely provides communications management functionality for any size physician group or other ambulatory care setting, including efficient management of all incoming communications, using Dynamic Intelligent Routing™, from multiple affiliated facilities and organizations across multiple practice sites; the ability to communicate with patients while maintaining caller ID privacy and overcoming caller ID block; automated answering service functionality to eliminate lost and delayed messages while improving patient call response time; documentation of care coordination to increase reimbursement; automated charge capture functionality to eliminate lost charges and claim denials and increase revenue and the ability to relieve regulatory burdens associated with PQRS/MACRA compliance and avoid associated penalties.

PerfectServe provides considerable flexibility for configuring and managing schedules. During implementation, all schedules are obtained from each practice and incorporated into the tailored Dynamic Intelligent Routing algorithm. This removes the need for any individual to find and refer to a schedule—wherever it may be kept—when attempting to identify the correct physician/practitioner to contact. Post implementation, when changes to schedules occur, PerfectServe provides an intuitive interface to allow office staff to easily and quickly make modifications.

PerfectServe uniquely provides call management capabilities to more than 25,000 physician practices. Our Dynamic Intelligent Routing ensures that incoming calls and messages immediately reach the correct care team member, dramatically reducing patient wait time. We also provide the option for voice-to-text transcription. With this capability, practices are able to manage all communications with a single solution across multiple clinic sites and health care facilities while reducing the costs of a human-centric answer service.

With PerfectServe, practice administrators can improve clinic workflows by streamlining calls from coordinating providers and facilities with 24/7 call management, eliminate answering services and associated errors that cause frustration among physicians, and ease the management of complex call schedules across multiple facilities. You can easily access and change call schedules on-the-fly, expedite consults by allowing referring physicians easy access to practice staff and increase reimbursement by providing documentation of care coordination.