A Clinical Communication Solution for Medical Practices and Post-acute Care
Replace Your Answering Service and Eliminate Human Error
- Assembles and maintains your practice’s communication protocols, call schedules and contact preferences for every moment of every day.
- Calls and messages are delivered to the right person – reliably.
- Physicians receive communications the way they want.
- No more unnecessary interruptions. No more lost or delayed messages.
Easily Connect With Colleagues
Connect with all other users in your community with advanced directory search.
- Search for other users by name, specialty, organization, credentials, location, zip code and more
- Send, receive and forward secure messages with attachments, including group messages
Protect Your Caller ID Privacy
Connect with patients any time without exposing personal contact information. Patients will only see your office phone number.
Never Miss a Critical Patient Call or Message
Smart escalation means lower malpractice risk for you.
- Monitors when you answer calls and retrieve messages
- Automatically escalates notifications based on your protocols
Manage On-call Schedules, Effortlessly
Your practice’s call schedules are built in. No need to maintain call schedules on paper or electronically and no need to distribute them when you make changes.
- View and modify call schedules via mobile app and Web
- Make changes on the fly
- Call and message routing is updated in real time
- Report on number of coverage hours
Take the Burden Off your Front Office Staff
Coordinating providers connect with you, in the way you need. There’s no need for phone calls into your front office, since voice and secure text messages are routed directly to the right provider who can act – 24/7.
No more lost charges or claim denials means no more lost revenue. Care coordination sets you up for alternative payment models.
- Mobile charge capture at the point of care
- Automated billing, customized to clinician workflow
- Document care coordination for MACRA and MIPS compliance