Clinical Collaboration for Hospitals

Connect The Whole Care Team On A Single Communication Platform

Messaging inbox with patient messages and a conversation about an incoming trauma surgery
Gartner

Rated Best for Driving Deepest Adoption, Most Comprehensive Deployments

KLAS

Rated Best for Driving Deepest Adoption, Most Comprehensive Deployments

Accelerate Patient Care

Deliver faster care with instant critical notifications and seamless communication.

Clinician walking a clinic corridor while checking a phone

Unify Your Care Team

Connect physicians, nurses, and staff on a single platform and eliminate fragmented communication workflows.

Three healthcare professionals in green scrubs talking in a modern hospital setting

Ensure Secure Compliance

Maintain HIPAA-compliant, SOC 2 certified communication and reduce IT overhead by consolidating multiple systems.

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Implementation

What going live looks like

Four steps, run by the team that stays with you afterwards.

HIPAA compliant Text, Voice, and Video
Secure communication across all channels with encryption that meets healthcare compliance requirements. Enable collaboration between care team members while maintaining patient privacy protection.
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Care Team Alerts
Notify care teams about patient updates or events with coordinated messaging. Improve care coordination and prevent communication gaps that could compromise patient safety or treatment continuity.
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Critical Results Notification
Alert clinicians about lab results immediately with automated, priority-flagged messages. Prevent results from being missed or delayed, ensuring faster patient interventions and improved outcomes.
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Nurse Call Alerts
Notify nurses when patients need help through systems that route requests to the appropriate caregiver. Reduce patient response times and improve satisfaction by ensuring help requests reach the right nurse immediately.
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Emergency Alerts and Mass Notifications
Send alerts to entire teams instantly across multiple devices and communication channels. Ensure information reaches all staff simultaneously during emergencies, reducing response times and improving coordination.
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Message Escalation
Automatically escalate unanswered messages to backup providers based on protocols. Ensure communications never go unaddressed, reducing the risk of missed patient needs.
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EHR Embedded Messaging
Communicate directly within your EHR system without switching between applications. Streamline workflows and reduce documentation time, allowing healthcare providers to focus more on patient care.
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EHR Enriched Communications
Messages include patient context automatically, displaying medical history and care plans within each conversation. Eliminate chart lookups and reduce medical errors by providing patient information instantly.
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Role-Based Search
Find the right clinician by specialty or expertise instantly using directory search. Eliminate time wasted contacting the wrong providers and ensure patients receive care from the most qualified clinician.
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Take a Product Tour

PerfectServe unifies your secure messages and calls across care teams, including a search directory and real-time physician schedule updates.

Desktop view of healthcare messaging software interface with instructions on how to message the care team

Care Team Messaging - Desktop

Mobile screen showing how to route calls and message the care team for a patient

Managing and Call Routing - Mobile

Desktop view of healthcare software interface showing how to cover for someone in the OR

Monitor Mode - Desktop

A healthcare directory app showing how to find clinicians, schedules, and more with a filter for cardiology

Unified Clinical Directory

Unlock Benefits Specific to Your Needs

Providers

Protect physicians' time and improve speed to care with a comprehensive clinical communication solution.

Personalize communication channels accommodating individual contact preferences
Ensure accurate message delivery reaching the right clinician every time via text, call, or video
Receive critical information instantly for results, consult requests, and emergent issues
Access complete patient context directly within secure messages
Collaborate efficiently with care teams through unified communication threads
Physician in a white coat on a phone call walking a clinic corridor past staff
Nurses

Give valuable time back to nurses to improve patient care and reduce burnout.

Streamline nurse workflows with a centralized inbox for all calls, messages, and alerts
Enable mobility giving nurses freedom to work away from fixed stations
Reduce interruptions through prioritized notifications and customizable alert settings
Integrate seamlessly with EHR to maintain patient context without switching applications
Mobilize rapid response teams for code blue, STEMI, sepsis and stroke with one-click activation
Nurse at a clinic reception desk checking a phone while colleagues work behind her
IT & Operations Leaders

Drive measurable outcomes while consolidating and integrating communication platforms.

Enhance security and compliance with HIPAA-compliant, SOC 2 certified platform
Lower total cost of ownership by replacing pagers, texting solutions, operator consoles, and DECT phones
Streamline technology ecosystem with comprehensive integrations to EHRs, scheduling, nurse call, middleware, and laboratory systems
Boost satisfaction scores for both clinicians and patients (HCAHPS)
Consolidate clinical systems to reduce overhead and maintenance costs
Operator wearing a headset typing at a monitor with printed notes on the desk
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Proven Results from Leading Hospitals

68% Reduction in Call-Back Time
Shorter communication cycles mean faster care.
99% Decrease in Overhead Pages
Cultivate happier staff with less noise.
73% Faster Rapid Response Times
Enhanced communication when seconds matter.

Get More Out of Your Current Tech Stack

Diagram of the clinical systems PerfectServe integrates with, including EHR, nurse call, scheduling and paging
Two healthcare professionals in scrubs discussing a document in a hallway

See it with [your team's] schedule and call flow

We'll show you how it runs on PerfectServe, with your teams, your sites and your EHR.

Calculate your current costs