Ben Moore

Ben Moore is Chief Product Officer at PerfectServe. In his role, Moore is responsible for product strategy, design and development, driving the PerfectServe portfolio’s long-term roadmap and shaping the company’s future as a leader in the growing clinical communication and collaboration (CC&C) space. Moore maintains an acute focus on product innovation and is known for connecting with customers directly to understand their challenges and better optimize product development.

Prior to PerfectServe, Moore served as CEO of Telmediq, a company he founded to solve the fundamental challenges, risks and financial costs associated with poor clinical communication. Upon PerfectServe’s acquisition of Telmediq to consolidate the forces behind the industry’s most comprehensive CC&C platforms, Moore joined the combined company’s leadership team and has played a vital role in the integration process.

Telmediq’s roots can be traced to a 2010 hospital stay for Moore’s wife and newborn daughter that introduced him to a strange dichotomy: physicians wrestling with pagers and playing telephone tag while their patients used state-of-the-art iPads. He saw a prime opportunity to improve the cumbersome state of healthcare communications and, ultimately, patient outcomes. Telmediq was founded soon thereafter, and Moore launched the service in early 2012.

Before Telmediq, Moore held key product, business and leadership positions for two other high-growth technology success stories—online learning platform Desire2Learn and global OSS/BSS software provider Redknee Solutions. He also has authored patents in location-based emergency messaging.

Moore holds a bachelor’s degree in Systems Engineering from the University of Waterloo, as well as a degree in Pragmatic Product Management.

Guillaume Castel

Guillaume Castel was named CEO of PerfectServe in July 2019. Castel is responsible for the evolving vision of the company as well as day-to-day leadership and operations. He brings nearly 20 years of experience in strategy, business development, finance and operations across the technology and healthcare industries. With the recent acquisitions of Telmediq, Lightning Bolt and CareWire, Castel joins the company at a pivotal juncture. He is leading the charge to develop and grow the entire PerfectServe portfolio.

Castel previously served as Vice President of Business Development at Inova Health System, a large nonprofit provider in Northern Virginia with five main hospitals, over 18,000 employees and more than $3 billion in yearly revenue. Inova is one of the nation’s most innovative health systems, having received the Washington, D.C. region’s only five-star rating from the Centers for Medicare and Medicaid Services. In his role, Castel drove the agenda for growth at the highest levels of the organization, including architecting, owning and negotiating two of the largest inorganic expansions in Inova’s recent history.

Before Inova, Castel was with the Advisory Board Company, a publicly-traded best practices firm specializing in healthcare with over 3,000 employees and yearly revenue of more than $800 million. He was part of the team that arranged the sale of the Advisory Board’s Performance Technology portfolio to Optum, and subsequently co-led the first two quarters of integration work. In his appointment as COO of Performance Technology, Castel had responsibility for operations and strategy for the technology business, where he also oversaw analytics and workflow product launches. Castel ran the Advisory Board’s partnership program, driving innovation through relationships with large tech firms, consulting companies and smaller niche players.

Prior to Advisory Board, Castel spent six years at Cisco Systems, ultimately serving as Director of Business Development. His various managerial and executive roles at Cisco required managing technology at scale, driving innovation, acquiring new software capabilities, designing a partner-led commercial engine and leading multibillion-dollar joint venture deals. Before that, Castel also spent seven years with IBM in a number of roles ranging from Finance and Operations in IBM Global Services to Corporate Development at IBM’s headquarters.

Castel serves on the boards of  the Heifer Foundation and Fraym.io.

Originally from France, Castel received an MBA in Finance from the Institut d’Administration des Entreprises.

Dave Winenger

Dave Winenger, MBA serves as Chief Financial Officer for the company where his responsibilities include all financial, banking, tax, risk management, planning, contracting and compliance aspects of the business.  Prior to joining PerfectServe he was CFO for software (SaaS) company Ministry Brands and CFO of a substrate coating business Precoat Metals.  Winenger also enjoyed a 20-year tenure with Fortune 100 Whirlpool Corporation where he held both financial and operational positions in leadership, domestically and internationally.

In addition to 30+ years of multi-industry experience, Winenger brings considerable M&A and venture formation background plus prior extensive involvement in strategy formulation.  He enjoys applying a broad multi-disciplinary perspective through the lens of the CFO role and considers himself an operationally-minded finance leader.  Winenger has a history of delivering results through leading engaged, customer-centric high-performance teams who have enabled growth/scale, margin improvement and continuous process enhancement.

Winenger holds a Master of Business Administration degree from The University of Chicago and a Bachelor of Business (Finance) degree from The University of Notre Dame.

Trisha Brady

Trisha Brady, MBA, PHR, SHRM-CP, CSSGB, is Vice President of Human Capital for PerfectServe, responsible for leading the company’s human resources team. As the leader of PerfectServe’s human resources organization, she focuses on hiring the industry’s best talent, developing valuable compensation and benefit plans, implementing automated systems and leading review processes that nurture talent for continued growth.

Brady has more than 20 years of diverse experience in human resources. Prior to joining PerfectServe, she was employed at Mercy Health Partners (now Tennova Healthcare). As an Operational Excellence project manager, Brady led cross-functional teams to implement process improvement strategies, including facilitation of Six Sigma training. As part of the health system’s leadership team, she directed team building events, coached administrators, redesigned appraisal and onboarding programs – all focused on improving performance and quality scores. In addition, she provided services including recruitment, training and staff development for over 40 employees at the organization’s Child Development Center.

Brady has a bachelor’s degree in Human Development from Radford University, a master’s degree in Human Resource Management from the University of Tennessee, and her MBA in Human Resource Management from Ashford University. She is a SHRM and HCI Certified Professional, and is a certified Six Sigma Green Belt. In 2017, Brady received the HR Professional Excellence Award by the SHRM TN State Council, recognizing her contribution to the HR profession.

Merrie Wallace

Merrie Wallace, RN, BSN, MN, serves as Chief Revenue Officer, leading PerfectServe’s national sales team to support an unprecedented expansion of the company’s secure healthcare communication solutions at physician practices, hospitals and health systems. Her responsibilities include spearheading strategic regional sales planning, market and competitive analysis and innovative sales strategy implementation.

Wallace brings an extensive background in healthcare software and services organizations at both Fortune 100 and venture-backed levels. Previously, she was vice president of quality and safety at Premier, Inc. and executive vice president of product solutions at Awarepoint Corporation. Prior to that, she served in executive strategy roles for 20 years at McKesson Corporation. She holds a Master of Nursing Administration degree from Emory University in Atlanta and a Bachelor of Science in Nursing degree from the Medical College of Georgia in Augusta.

Wallace has a robust history of building high performance teams who have driven and sustained significant bookings and revenue growth, margin improvement, and employee and client satisfaction across multiple organizations.

Mary Hatcher

Mary Hatcher is the Vice President of Product Development at PerfectServe, and is responsible for driving product vision, strategy and execution of the company’s clinical communication and collaboration platform. She leads PerfectServe’s high-performing development team responsible for product management, engineering and quality assurance, and has a proven ability to successfully create, launch and scale market-leading technologies.

Mary joined PerfectServe in 2001 and served in leadership roles across client services, implementation and product management before assuming her current position. She designed the company’s Dynamic Intelligent Routing™ capability, a key differentiator of the solution’s single-platform architecture. She is a recipient of the PerfectServe Ambassador award, a testament to her contributions and the respect she has earned during her tenure.

Mary earned a bachelor of science degree in engineering from Michigan State University.

Jeff Brown

Jeff Brown has been a member of PerfectServe’s executive team since 2006. As PerfectServe’s Chief Operating Officer, Brown is responsible for leading the operations of the company, including professional services, 24/7 support, account management, IT functions, security and integration efforts. He created PerfectServe’s implementation methodology – a proven process that enables health systems to quickly standardize and automate complex communications workflows on the PerfectServe platform.

Prior to PerfectServe, Brown held various roles at Deloitte & Touche, Aristasoft Corporation and Cisco WebEx.

Brown holds dual bachelor’s degrees in economics and marketing from Miami University in Ohio.

Terry Edwards

Terry Edwards is the visionary founder of PerfectServe. Edwards has dedicated himself to helping clinicians provide the best and most efficient patient care—while delivering the most satisfying customer experience in the healthcare industry.

As Chairman of the Board, Edwards works with the Board of Directors to scale PerfectServe to pursue greater value for our customers. His mission is to ensure that the company continues to equip healthcare organizations with tools that help them improve quality, outcomes, operational efficiency and patient engagement.

In 1999, Edwards invented and developed the version one prototype of what has today evolved into the most comprehensive and secure care team collaboration platform in the healthcare industry.

Since then, he has successfully guided PerfectServe’s national expansion, serving more than 100,000 users, including more than 55,000 physicians, in some of the leading U.S. health systems—including Advocate Health Care, Ascension Health, MemorialCare, the WellStar Health System, St. Joseph Health, Spectrum Health and more—while attracting more than $40 million in venture capital to fuel the company’s growth and innovation.

Prior to starting PerfectServe, Edwards served as vice president of sales for Voice-Tel, a pioneer in the interactive voice messaging industry. Previously, he co-founded Milepost Corporation, a leading marketing communications firm that served Fortune 500 accounts in the automotive and manufacturing industries.

Before launching into entrepreneurial ventures, Edwards studied music at Bowling Green University and religion at Lourdes College.