Mary Piepenbrink

Mary Piepenbrink is the Senior Vice President and General Manager of PerfectServe’s Optimized Scheduling business. Piepenbrink leads a team focused on accelerating the success of PerfectServe’s scheduling operations, with all delivery functions—including professional services, support, and customer success—reporting directly to her. Piepenbrink’s leadership, experience, and relentless passion for customers are especially valuable at a time when healthcare organizations are increasingly viewing scheduling technology as an enterprise-grade solution.

Prior to her current role, Piepenbrink was Vice President of Sales for Lightning Bolt, which PerfectServe acquired in early 2019 to expand its scheduling capabilities. Before Lightning Bolt, she held an EVP position at Pieces Technologies, where she managed sales, customer success, implementation, and marketing. Piepenbrink also worked at IBM as an Associate Partner in the healthcare vertical and led large-scale IT projects both inside and outside of the United States.

Piepenbrink has a nursing background and 20 years of sales management experience in healthcare informatics, advanced analytics, and artificial intelligence (AI) solutions. She also has experience with clinical application UX/UI design. Her passion is delivering solutions that support caregivers while driving significant clinical and operational benefits for healthcare organizations. She is truly customer–obsessed and tries to bring her clinical, healthcare IT, and business backgrounds to bear in every partnership.

Piepenbrink earned both her Bachelor of Science in Nursing and Master of Business Administration degrees from Marshall University.

Kelly Conklin

Kelly Conklin serves as Vice President of Account Management and Chief Clinical Officer for PerfectServe. In her role, Conklin leads a customer success team responsible for helping customers streamline clinical communication and provider scheduling processes and apply PerfectServe’s solutions to achieve their clinical and business objectives. This streamlined alignment is a departure from previous organizational structure that allows the company to better coordinate and align all efforts with PerfectServe customers. With her expertise in consulting, healthcare operations, and clinical care delivery, Conklin is ideally positioned to help PerfectServe customers achieve their business objectives.

Conklin joined PerfectServe in 2019 as an Account Executive in the East region, where she demonstrated an innate ability to partner with customers to solve problems and optimize their usage of PerfectServe solutions. Prior to PerfectServe, Conklin served as the Service Line Vice President of Clinical Quality & Safety with Premier Inc., where she oversaw the Partnership for Patients program, the QUEST™ National Collaborative, and a myriad of other consulting services supporting hospitals across the country.

Before that, Conklin spent more than 20 years as a nurse at the bedside focused on ED and Trauma care before moving into various Administrative roles. Working in the for profit and not-for-profit sectors, she has also held CNO, COO, and Interim CEO roles and has experience leading in the inpatient and outpatient arenas in both community and regional facilities.

Conklin earned her Bachelor of Science in Nursing from the University of Central Florida and her Master’s degree in Administration and Leadership from Ball State University.

Taylor Rohrberger

As PerfectServe’s Chief Growth Officer, Taylor Rohrberger is responsible for the growth of the organization, revenue generation, and go-to-market strategy. He leads the company’s national sales team to support expansion of its unified healthcare communication solutions at hospitals, health systems, and physician practices. Rohrberger’s responsibilities include market and competitive analysis, strategic regional sales planning, business development, account management and customer success, and sales strategy implementation. He is a passionate leader with 20 years of experience driving organizational growth through the development of high-functioning teams and actionable, effective business strategies.

Prior to PerfectServe, he spent nearly two decades at The Advisory Board Company in various positions. Most recently, Rohrberger was the Head of Sales and Marketing for Royall & Company after it was acquired by Advisory Board for $850 million. In this role, he more than doubled new sales and oversaw efforts to integrate the Royall & Company commercial team into the larger Education Advisory Board ecosystem within Advisory Board. Rohrberger also served as Executive Director and Head of Sales for Advisory Board’s Technology Division, where he increased revenue by a factor of five through new product launches and the maturation of existing products. Before running sales for the Technology Division, Rohrberger led a team that was responsible for the launch and success of all new products in the market. He also held several leadership positions across the Account Management enterprise.

Rohrberger holds a Bachelor of Business Administration degree from Millsaps College in Jackson, Mississippi.

Nazir Rostom

Nazir Rostom is Chief Financial Officer for PerfectServe, where he oversees corporate financial planning and analysis, M&A strategy and execution, risk management and financial reporting. Rostom is a seasoned executive with more than 20 years of experience in the healthcare, technology, media and telecom (TMT) industries.

Rostom joined PerfectServe from patient engagement pioneer GetWellNetwork, where his leadership in finance and accounting, operations and corporate development resulted in increased market share through strategic acquisitions, partnerships and organic growth. Before GetWellNetwork, Rostom served as Chief Financial Officer for RLJ Entertainment, Inc. He led RLJ’s global financial operations in the U.S., U.K. and Australia, and the company’s enterprise value more than doubled during his tenure.

Nazir graduated from the Advanced Management Program at the Harvard Business School. He holds an MBA from Duke University and a BS in Business Administration from Georgetown University. He is also a certified public accountant and a CFA charterholder.

Suvas Vajracharya

Suvas Vajracharya is the founder of Lightning Bolt, which is now a PerfectServe company. Vajracharya leads a team that solves the most complex medical staff scheduling problems with advanced, AI-optimized technology. Vajracharya focuses on heavy research and development to deepen Lightning Bolt’s domain expertise in the areas of physician workflow, hospital operations, artificial intelligence and professional balance. Lightning Bolt was acquired by PerfectServe as part of its ongoing efforts to define and lead the clinical communication and collaboration (CC&C) market.

While working as a staff scientist at Los Alamos National Laboratory in 1998, Vajracharya was tapped by a physician friend to solve a frustrating problem: creating call schedules for his group. Leveraging his technology experience scheduling supercomputers, Vajracharya built the foundation for an elegant, easy-to-use solution that mastered the complexities of medical staff scheduling. Soon after, Vajracharya founded Lightning Bolt and served as CEO for nearly 17 years. His cloud-based scheduling system now produces optimized schedules for leading healthcare organizations around the world.

Prior to founding Lightning Bolt, Vajracharya also worked for software companies Numerix and Inktomi, where he was a Senior Software Architect and Engineering Manager, respectively.

Vajracharya holds a BS in Computer Sciences from the University of Wisconsin and a PhD in Computer Science from the University of Colorado.

Steffan Haithcox

Steffan Haithcox is the Chief Marketing Officer at PerfectServe. A seasoned executive with more than 25 years of experience covering all aspects of marketing and strategy, Haithcox brings significant expertise to the executive team in the areas of corporate strategy, go-to-market execution, marketing automation, sales enablement, product marketing and brand development. He has a proven track record transforming and scaling marketing in a variety of companies—from VC-backed startups to large enterprises. Haithcox’s strong marketing leadership and execution proficiency have contributed to the rapid growth of many companies and to several very successful acquisitions.

Prior to PerfectServe, Haithcox was Chief Marketing Officer of Tabula Health, a startup focused on the financial relationship between healthcare providers and patients. Before that, he served as Vice President of Marketing for bswift (acquired by Aetna). At Aetna, Haithcox helped transition a standalone benefits technology leader into a valuable subsidiary of a Fortune 50 company. Before Aetna, he was Vice President of Marketing at Stanley Healthcare, a division of Stanley Black & Decker that had more than 17,000 customers. Haithcox also held leadership positions at AeroScout (acquired by Stanley Black & Decker), Apexion (acquired by Lawson Software), Neoforma and Good Samaritan Health System (acquired by HCA Healthcare).

Haithcox has enjoyed many advisory roles throughout his career, including for PerfectServe, before joining the company as Chief Marketing Officer. As an advisor, he has contributed to Simility, the RFID in Healthcare Consortium and RepairPal. Recently, Simility was backed by Accel Partners and acquired by PayPal in 2018.

Haithcox holds a BA from Swarthmore College and an MBA from Harvard Business School.

Michael O’Neil

Michael O’Neil serves as a Strategic Advisor and Board Member for PerfectServe. In this leadership role, O’Neil utilizes his extensive knowledge of the healthcare technology industry to help guide the company’s strategic direction and deepen its understanding of market trends and best practices.

O’Neil is the Founder and Chief Executive Officer of GetWellNetwork, a global health tech company aimed at educating, engaging and empowering patients and families to take control of their healthcare journeys. He launched the company following his fight against non-Hodgkin’s lymphoma, an experience that inspired him to steer the final year of his JD/MBA program from business plan to life mission. GetWellNetwork created a new market segment called Interactive Patient Care™, and the company has given millions of patients around the world a voice in their own care.

In 2014, O’Neil founded the O’Neil Center, a think tank and research institute advancing the science of patient and family engagement. He also established GetWell Labs, an R&D incubator, to accelerate the development of disruptive patient engagement technologies.

O’Neil is a recognized leader in the healthcare, technology and entrepreneurial communities. In 2019, he was named a Health Innovators Fellow by the Aspen Institute. He is The Global Good Fund’s 2019 Social Entrepreneur of the Year and recipient of the 2019 Social Impact award from the Georgetown Entrepreneurial Alliance. His past honors include the E&Y Entrepreneur of the Year award and NVTC Tech Executive of the Year.

O’Neil is actively involved with several leadership organizations, including Mindshare and the Young Presidents Organization. Previously, he served on the board of directors for The Leukemia & Lymphoma Society and for The DAISY Foundation.

O’Neil holds a BA from the University of Notre Dame and a JD and MBA from Georgetown University.

Ben Moore

Ben Moore is Chief Product Officer at PerfectServe. In his role, Moore is responsible for product strategy, design and development, driving the PerfectServe portfolio’s long-term roadmap and shaping the company’s future as a leader in the growing clinical communication and collaboration (CC&C) space. Moore maintains an acute focus on product innovation and is known for connecting with customers directly to understand their challenges and better optimize product development.

Prior to PerfectServe, Moore served as CEO of Telmediq, a company he founded to solve the fundamental challenges, risks and financial costs associated with poor clinical communication. Upon PerfectServe’s acquisition of Telmediq to consolidate the forces behind the industry’s most comprehensive CC&C platforms, Moore joined the combined company’s leadership team and has played a vital role in the integration process.

Telmediq’s roots can be traced to a 2010 hospital stay for Moore’s wife and newborn daughter that introduced him to a strange dichotomy: physicians wrestling with pagers and playing telephone tag while their patients used state-of-the-art iPads. He saw a prime opportunity to improve the cumbersome state of healthcare communications and, ultimately, patient outcomes. Telmediq was founded soon thereafter, and Moore launched the service in early 2012.

Before Telmediq, Moore held key product, business and leadership positions for two other high-growth technology success stories—online learning platform Desire2Learn and global OSS/BSS software provider Redknee Solutions. He also has authored patents in location-based emergency messaging.

Moore holds a bachelor’s degree in Systems Engineering from the University of Waterloo, as well as a degree in Pragmatic Product Management.

Guillaume Castel

Guillaume Castel was named CEO of PerfectServe in July 2019. Castel is responsible for the evolving vision of the company as well as day-to-day leadership and operations. He brings nearly 20 years of experience in strategy, business development, finance and operations across the technology and healthcare industries. With the recent acquisitions of Telmediq, Lightning Bolt and CareWire, Castel joins the company at a pivotal juncture. He is leading the charge to develop and grow the entire PerfectServe portfolio.

Castel previously served as Vice President of Business Development at Inova Health System, a large nonprofit provider in Northern Virginia with five main hospitals, over 18,000 employees and more than $3 billion in yearly revenue. Inova is one of the nation’s most innovative health systems, having received the Washington, D.C. region’s only five-star rating from the Centers for Medicare and Medicaid Services. In his role, Castel drove the agenda for growth at the highest levels of the organization, including architecting, owning and negotiating two of the largest inorganic expansions in Inova’s recent history.

Before Inova, Castel was with the Advisory Board Company, a publicly-traded best practices firm specializing in healthcare with over 3,000 employees and yearly revenue of more than $800 million. He was part of the team that arranged the sale of the Advisory Board’s Performance Technology portfolio to Optum, and subsequently co-led the first two quarters of integration work. In his appointment as COO of Performance Technology, Castel had responsibility for operations and strategy for the technology business, where he also oversaw analytics and workflow product launches. Castel ran the Advisory Board’s partnership program, driving innovation through relationships with large tech firms, consulting companies and smaller niche players.

Prior to Advisory Board, Castel spent six years at Cisco Systems, ultimately serving as Director of Business Development. His various managerial and executive roles at Cisco required managing technology at scale, driving innovation, acquiring new software capabilities, designing a partner-led commercial engine and leading multibillion-dollar joint venture deals. Before that, Castel also spent seven years with IBM in a number of roles ranging from Finance and Operations in IBM Global Services to Corporate Development at IBM’s headquarters.

Castel serves on the boards of  the Heifer Foundation and

Originally from France, Castel received an MBA in Finance from the Institut d’Administration des Entreprises.

Trisha Brady

Trisha Brady, SPHR, is Vice President of Human Capital for PerfectServe. In this role, she oversees all human resources activities for more than 300 associates across the company, including staffing, recruitment, benefits and compensation, training and development, office/site management, HRIS, and regulatory compliance. Brady’s lifecycle approach to talent management—which focuses on forecasting, staffing, development, performance management, career planning, and retention—has equipped the company with the right personnel to succeed during a period of growth and transformation.

In her time at PerfectServe, Brady has supported the company’s largest M&A decisions from initial analysis through subsequent workforce integration, enabling business growth by assessing cultural compatibility and talent impacts. She also led the initiative to consolidate PerfectServe’s office locations to reduce cost, improve collaboration, and increase employee engagement, and her efforts realigning compensation programs helped to provide long-term incentives for employees while controlling accelerating costs.

Brady has more than 20 years of diverse experience in human resources. Prior to joining PerfectServe, she was employed at Mercy Health Partners (now Tennova Healthcare) as an Operational Excellence project manager, where she led cross-functional teams to implement process improvement strategies, including facilitation of Six Sigma training. As part of the health system’s leadership team, she directed team building events, coached administrators, redesigned appraisal and onboarding programs – all focused on improving performance and quality scores. In addition, she provided services including recruitment, training and staff development for over 40 employees at the organization’s Child Development Center.

Brady has a bachelor’s degree in Human Development from Radford University, a master’s degree in Human Resource Management from the University of Tennessee, and her MBA in Human Resource Management from Ashford University. She is a SHRM and HCI Certified Professional and is a certified Six Sigma Green Belt. In 2017, Brady received the HR Professional Excellence Award by the SHRM TN State Council, recognizing her contribution to the HR profession. She was also selected to be part of Leadership Knoxville’s Class of 2021. This 10-month learning experience provides opportunities to explore community issues and hone leadership skills with a group of fellow Knoxville leaders.