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Best in KLAS
AI call handling that finally does what other answering services promised
Every call reaches the right person, day or night. Powered by 30 years of healthcare communication expertise, our AI agent Sloane never misses a beat.
70%+
of routine calls handled without staff intervention
100%
of engaged calls documented
99%
of calls routed accurately
40%
faster call handling
Your answering service is a black box
If your practice runs on a one-size-fits-all answering service, this probably sounds familiar:
Calls get lost
Callers abandon the phone menu, or an operator who doesn't speak their language guesses at what they need.
Providers get paged for nothing
Interruptions for issues that never needed their attention, with messages missing the context to act.
Staff lose hours
Refill requests, insurance questions, and office-hours calls pull them away from patients in the office.
There's no record
When something goes wrong, you can't show what happened on the call or whether it's getting better.
Call handling shouldn't run on faith. It should work, and you should be able to prove it.
Every call handled to your practice's guidelines, start to finish
Behind every call is PerfectServe's ConnectiveIQ AI engine, which constantly ingests new information and runs dynamic on-call routing across the practice. This engine tells Sloane how your practice actually operates, so routing decisions don't come from a generic script.
A caller rings your practice
One number, the same main line your patients already use.
Sloane answers
Sloane introduces itself as an AI agent and talks with the caller conversationally to understand why they’re calling.
The call goes where it should
Routine questions about things like office hours, are answered automatically from your practice FAQs. Urgent inquiries route to the right provider using live on-call schedules.
Everything is on the record
Every call is transcribed, classified, and dispositioned with full routing rationale, ready for analysis.
Six things other services can't do
1
Conversational, multilingual answering
Full conversations in the caller's preferred language. English and Spanish at launch, 70+ more coming soon.
2
FAQ handling and data capture
Answers common questions automatically and documents caller type, name, date of birth, callback number, and reason for calling.
3
Intent understanding and emergency detection
Distinguishes real urgency from caller anxiety. Emergencies are directed to 911.
4
Dynamic on-call routing
AI rules engine makes routing decisions with real-time schedules, coverage chains, and urgency protocols configured to your practice.
5
Full suite communications
Provider-to-provider two-way messaging, masked callback numbers, a unified directory, and secure notifications via app, SMS, pager, or callback.
6
Call visibility and analytics
Every call logged, with performance tracked against your pre-Intelligent Answering baseline.
What going live with Intelligent Answering looks like
We start by learning your practice: how your answering service is set up today, how intake and everyday workflows actually run, and how you want calls routed and handled. This becomes Sloane's knowledge base.
We deploy ConnectiveIQ, PerfectServe's AI engine, and configure it with your workflows, FAQs, on-call schedules, and escalation rules. Standing up your base answering service here is what starts the clock on training.
Sloane takes live-style test calls against your real scenarios until routing, tone, and documentation meet your bar.
A monitored go-live to make a smooth transition to daily operations, then ongoing tuning as your practice evolves.
Decades of clinical call routing, now answered by AI
Intelligent Answering combines 30 years of communication and clinical workflow expertise, #1 KLAS-rated technology (2025, 2026), and the potential of agentic AI. Medical practices are already seeing results.
70%+
of routine calls handled without staff intervention
100%
of engaged calls documented
99%
of calls routed accurately
40%
faster call handling
Ready for Intelligent Answering?
Staff get their time back. Providers trust that every page is necessary. And you get a call record that proves your practice performs around the clock. Talk to our team to see how Intelligent Answering, built on the platform recognized as Best in KLAS two years running, can get your practice there.
Demo Intelligent Answering
Frequently asked questions
Plain answers about how Intelligent Answering works and how it fits your practice.
An intelligent answering service that modernizes the calling experience to natural conversation, routing every call correctly once configured to your practice.
It understands what callers mean, not just keyword matching. Full intent understood, full context of the call captured. IVR cannot do that, and chatbots aren't there yet.
No. It routes calls. It doesn't diagnose, triage, or give medical advice. Your clinical team defines every urgency rule. The AI applies them.
It detects potential emergency situations and immediately directs callers to call 911. It does not perform clinical triage.
Semantic analysis: it understands context, not trigger words. A patient worried about an abnormal lab result gets a morning callback, not a 2 AM page.
Full conversations in the caller's preferred language. English and Spanish at launch, with 70+ more coming soon.
No. Sloane answers on the same main line your patients already use.
Redundant AI providers and automatic IVR fallback. No single point of failure.
Every decision is logged with a full transcript and routing rationale. You can review and refine in real time. Visibility that doesn't exist with IVR.
Fully. BAA in place, no PHI retained, AI models do not train on your data.
No. AI vendors are contractually prohibited from retaining PHI or using your calls for model training.
Talk to our team. Pricing depends on practice size and call volume, and we'll give you a clear number after a short conversation about how your practice runs.
Reach out to your account team or request a demo here, and we'll fold Intelligent Answering into your existing setup.