Knowledge Center

With some of the healthcare industry’s leading process and communications experts, PerfectServe is at the forefront of ideas that are enabling real care process change across the continuum. Our Knowledge Center offers change ideas, white papers, research studies, videos, success stories and more.

White Papers

Weighing the Pros and Cons of Patient Safety Technology – A PSQH Report

March 22, 2017

Although some emerging technology promises a patient cure-all, hospitals need to evaluate clinician workflow before implementing new gadgets.

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How Advocate Medical Group Optimized Care Team Communication

July 13, 2016

Advocate Health Care confronted longstanding technological and communication challenges at its contact center and its ability to connect with the medical group’s web of care team members. Using PerfectServe Synchrony, they were able to create a communication-driven workflow tailored to their providers and patients. White paper free to download for AMGA members. Non-members can download for […]

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Slideshare: Can HIPAA compliance and patient care work together?

March 14, 2016

Secure communication is mandatory and vital for patient confidentiality, but it’s not intended to be a barrier to high-quality, efficient patient care.

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HIPAA regulation: The challenge of integrating compliance and patient care

January 7, 2016

Finding secure ways to encourage and streamline the flow of information can align the need for HIPAA compliance with the trend toward greater collaboration and the goal of better patient care.

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SlideShare: 3 tips to deal with the security risks of a Bring Your Own Device strategy

October 13, 2015

Demands for secure texting magnify healthcare’s BYOD hurdles. Consider 3 things as you evaluate a strategy for the use of personal devices at your facility.

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SlideShare: Three reasons to care about HIPAA compliance

September 30, 2015

Everyone is talking about HIPAA compliance, but why should you care? Learn three reasons why physicians, nurses and other care team members should care about HIPAA and read about steps you can take towards HIPAA-compliant electronic communications.

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Four-step plan for HIPAA-compliant electronic communications

September 16, 2015

To determine your organization-specific plan for HIPAA-compliant electronic communications, we recommend this four-step plan.

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Communication and culture: The driving forces of change

August 16, 2015

As health systems struggle to anticipate & react to ongoing changes in the industry, the inability to connect people, technologies & objectives is emerging as an obstacle in the way of change.

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