Communication and culture: The driving forces of change

As health systems struggle to anticipate and react to ongoing changes in the industry, the inability to connect people, technologies and objectives is emerging as an obstacle in the path forward through change. Cultural behaviors, deeply rooted in organizational history, can create an unwillingness to evolve to the much needed next generation of care provision. But there is a solution; it’s the same solution that overcomes difficulties associated with any uncomfortable change. What is it? As always, it is communication.

As healthcare consolidates and new partnerships are developed, it is more important than ever that the various players—patients, physicians, nurses, hospital and post-acute care providers, and the gamut of ancillary services in the healthcare equation—speak the same language and connect in ways that are clear, consistent and secure.

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