MemorialCare Health System’s new secure clinical communications solution has done more than streamline communications among physicians. It has helped decrease patient wait times and length of stay as well.
Physicians and care teams generate a high volume of communications across the United States’ healthcare systems. A PerfectServe study of three hospitals, representing an aggregate of 774 beds and 54,000 annual admissions, found clinicians initiated more than 680,000 calls and messages to approximately 900 physicians annually. Multiply that by the American Hospital Association’s estimates of 5,686 registered hospitals, 914,513 staffed beds, and 35.4 million annual admissions in the U.S., and the importance of managing this high volume of communications becomes evident.