PerfectServe is Named in Gartner’s Market Guide for Clinical Communication and Collaboration

KNOXVILLE, Tenn. Feb. 15, 2017PerfectServe® is listed as a representative vendor in Gartner’s Market Guide for Clinical Communication and Collaboration. PerfectServe’s flagship solution, PerfectServe Synchrony™, is healthcare’s most comprehensive integrated system of secure, patient-centric communication services, featuring Dynamic Intelligent Routing™, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation at every moment in time.

Gartner’s Market Guide clearly defines the clinical communication and collaboration (CC&C) market: “CC&C systems are used to coordinate activities with clinicians and staff, share patient information (such as text, documents, telemetry, images and video) to reduce response times, improve care transitions and patient throughput, and reduce discharge times. CC&C systems can contribute to improved patient safety, outcomes, satisfaction and retention.”

“The Gartner Market Guide helps health IT buyers keep up with the latest direction and developments in functional capabilities, compliance and multiple types of clinical communication and collaboration solutions that have matured over the years,” said Terry Edwards, President and CEO of PerfectServe. “PerfectServe will continue its trajectory of evolving product innovation of its enterprise, next-generation offering in acute care to transcend geographic and organizational barriers. Our goal is to drive collaboration among all stakeholders—including the patient—across all care settings.”

Gartner’s Market Guide states, “Clinical communication and collaboration platforms can improve care quality, care team effectiveness and the patient experience. Healthcare provider CIOs and clinical leadership should use this guide to see where this market is heading and identify vendor exemplars.”

Key findings in the report reveal:

  • Clinical communication and collaboration (CC&C) systems have gained traction due to the increased use of mobile devices at the point of care and an industry focus on care quality, care coordination and the patient experience.
  • Healthcare provider CIOs and clinical leadership have begun to deploy CC&C platforms more widely in an effort to better coordinate care, improve outcomes and avoid readmission penalties.
  • CC&C will become a critical point-of-care system as the healthcare provider transforms into a real-time health system (RTHS).
  • RTHS solutions such as CC&C, interactive patient care, alarms and notification platforms are increasingly assuming nurse call responsibilities.

Gartner, Market Guide for Clinical Communication and Collaboration, 15 November 2016

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About PerfectServe

PerfectServe Synchrony™ is healthcare’s most comprehensive and secure care team collaboration platform. The platform is unique in its ability to improve communication process accuracy and reliability via its proprietary Dynamic Intelligent Routing™ capability, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation at every moment in time. More than 100,000 clinicians in forward-looking organizations across the U.S. rely on PerfectServe to help them speed time to treatment, expedite care transitions, enhance the patient experience and reduce HIPAA compliance risk. Headquartered in Knoxville, TN, with offices in Alpharetta, GA and Chicago, IL, PerfectServe has helped clinicians provide better care since 2000. Follow us on TwitterLinkedIn and Facebook and subscribe to our blog.