Memorial Hermann Health System expands partnership with PerfectServe for large-scale deployment

Knoxville, TN

December 4, 2017

Memorial Hermann Health System in Houston, one of the largest not-for-profit health systems in Texas, has selected PerfectServe as a communication and collaboration platform for its care teams across 14 hospital locations. The recently signed enterprise agreement underscores PerfectServe’s role in supporting Memorial Hermann’s vision of advancing the health of all those it serves.

“At Memorial Hermann, we are continuously looking for ways to enhance the communication tools our employees and affiliated physicians utilize during the care process,” said David Bradshaw, CIO and Chief Strategy Officer at Memorial Hermann. “Standardizing communication across our hospitals is one part of our overall commitment to continuously provide safe, high quality care to our patients.”

Three Memorial Hermann hospitals have been using PerfectServe since 2014, including Memorial Hermann Southeast Hospital, Memorial Hermann Pearland Hospital and Memorial Herman Katy Hospital. Encouraged by clinicians’ high adoption of PerfectServe, health system administrators elected to expand the clinical communication platform and infrastructure in 2018.

“We are pleased to be a trusted partner of Memorial Hermann Health System in the organizational alignment of clinical communication across 14 hospitals,” said Terry Edwards, President and CEO of PerfectServe. “Gaps in care team communication can wreak havoc on patient care delivery and increase costs. Communication through our platform ensures clinicians and other care team members can collaborate on patient care quickly and easily.”

About Memorial Hermann

A fully integrated health system with more than 250 care delivery sites throughout the greater Houston area, including a nationally acclaimed Accountable Care Organization, Memorial Hermann is committed to delivering  safe, high-quality, patient-centered care and offers world-class clinical expertise, innovation and cutting-edge technology to all patients. The System, with its exceptional affiliated medical staff and more than 26,000 employees, provides compassionate, superior service while advancing health in Southeast Texas.

About PerfectServe®

PerfectServe is healthcare’s most comprehensive and secure care team collaboration platform. The platform is unique in its ability to improve communication process accuracy and reliability via its proprietary Dynamic Intelligent Routing® capability, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation at every moment in time. More than 400,000 clinicians in forward-looking organizations across the U.S. rely on PerfectServe to help them speed time to treatment, expedite care transitions, enhance the patient experience and reduce HIPAA compliance risk. Headquartered in Knoxville, Tennessee, with offices in Alpharetta, Georgia and Chicago, PerfectServe has helped clinicians provide better care since 2000. Follow us on TwitterLinkedIn and Facebook and subscribe to our blog.

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